POSITION SUMMARY: At Premier Members Credit Union, we live our mission and corporate philosophy daily by demonstrating B.R.A.V.E. - Build Relationships and Add Value Every day. In Branch Operations, we deliver world-class service to all of our members by “Being Premier.” We embrace individuals who believe in being Premier by displaying Member Focus, Going the Extra Mile, Build Strength Through Teamwork, Taking Ownership and Being a Lifetime Learner ESSENTIAL FUNCTIONS: Build member relationships that deliver value and demonstrate that we care by fostering a positive environment and giving exceptional member servicePresenting oneself in a professional manner in all interactions and communications while displaying the highest level of quality, honesty, integrity, and confidentialityMaintain member and Credit Union privacy, security, and confidentialityResponsible and compliant with Regulations, Policies and ProceduresResponsible for outside Business Development, outbound call efforts and participate in PMCU Community Outreach programsGreet and welcome every member, acknowledge by their name if knownAccountable for day-to-day interactions between members, co-workers, managers, and volunteersResponsible for attaining the goal and referrals requirements set forth by the Credit UnionAssist members in achieving financial goals and objectives by offering PMCU products and servicesWork with team members, management, departments, and business partners to promote a service culture which provides prompt, accurate and effective member serviceExercise appropriate judgment when seeking guidance, support, and/or directionKnowledgeable of our online and mobile banking to assist members as neededPerform opening and closing proceduresAssure that proper cash handling procedures and dual controls are being followed according to policy and guidelinesProcess a variety of transactions and member service items while providing members with a positive experience each and every timeResponsible and knowledgeable of vault teller duties and functions to include but not limited to balancing vault, cash buys/sells, preparing tickets to Fed, cash orders, CDM and Cash Recycler operation, daily cash levels and balancingAssist with the completion of month end tasks and branch audits in accordance with procedureResponsible for ensuring all PMCU quality control standards are consistently achievedWorks independently with minimal supervisionPerform other duties as required or assigned KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS: High school diploma, GED or equivalent with 6 months member service experience 6 months member service/financial institution experience preferred, but not required Demonstrate proficiency in math, cash handling and problem solving Excellent communication and member service skills High level of accuracy and attention to detail Excellent computer skills to including but not limited to Microsoft, Outlook, Word and Excel Ability to pass CO State Notary Certification Program WORKING CONDITIONS Standard office conditions May require long periods of standing Ability to lift 25 pounds in limited situations Long periods of computer and member interactions In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.The Credit Union believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. This Job Description is not a complete statement of all duties and responsibilities of this position and may change with or without notice.