Job Details

Description

Job Summary

To ensure staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client / guest expectations and PM Hotel Group standards of product and service.

Summary of Essential Job Functions

• Oversee staff of room attendants, housepersons, and inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected and standards are met.
• Assist the Executive Housekeeper with personnel functions as directed, e.g. interviewing, training, performance evaluations, resolving problems, providing open communication and recommending discipline and / or termination when appropriate.
• Arrange staff work schedules, determining days off and ensuring staffing levels are based on occupancy and / or any current or anticipated projects.
• Maintain and review computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.

Abilities Required

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.

Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player.

Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members such as room attendants, housepersons and inspectors to complete their individual tasks if the situation demands.

Customer Satisfaction :

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff.

It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.

Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits :

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.

You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and / or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security :

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Last updated : 2024-06-03