Summary of Essential Job Functions

• Welcomes and connects with every customer to provide excellent customer service.

• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.

• Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales ( as applicable)

• Responds to customers needs and says thank you to every customer.

• Maintains customer service area and equipment in a clean and appealing manner

• Demonstrates “ just say yes” behavior when taking care of customer needs

• Prepares a variety of customer beverage orders such as espresso drinks and coffee of the week to Starbucks standards.

• Follows store policies and procedures for operational flow at each station

• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.

• Presents oneself professionally ad demonstrates clear communication by using start skills with all customers and partner interactions

• Follows standards for merchandising, stoking, rotating, and storing all products.

• Performance equipment maintenance in accordance with preventive maintenance checklist.

• Follows cash handling and register policies.

• Follows inventory stocking and recording guidelines

• Learns and demonstrates creating the Starbucks experience

• Learns and demonstrates all performance standards by completing initial store training and passing barista certification with a score of 90% or better.

Abilities Required

• Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.