Claims Supervisor, Total Loss

We are excited to announce an opportunity for the position of Auto Total Loss Claims Supervisor in our Boston, MA office. We are seeking a qualified individual to oversee the operations of our unit of Claim Representatives who handle Total Loss Claims in accordance with state-specific regulations.

Position: Auto Total Loss Claims Supervisor

Location: Boston, MA

Essential Functions and Responsibilities:

• Direct and control the work of Total Loss Representatives, including evaluation, negotiation, and settlement of total loss claims.
• Establish and monitor unit goals for service, production, and work quality.
• Plan unit workflow and monitor claim assignments based on volume.
• Promote teamwork through effective leadership.
• Review active and closed files in compliance with the Quality Assurance program to identify trends and provide feedback to the unit.
• Provide management with monthly analysis of quality trends and performance of claims associates and salvage recoveries.
• Conduct training sessions on all aspects of the job, both group and individual.
• Review and approve settlements exceeding staff authority levels.
• Conduct performance reviews and counseling sessions.
• Monitor attendance and write performance appraisals.
• Make recommendations for promotions, staff changes, and salary adjustments.
• Obtain Professional license(s) as needed.
• Participate in the interview process and make recommendations regarding hiring decisions.

Qualifications and Education:

• 1-2 years of supervisory experience.
• 4 years of additional experience working in the claim environment.
• Bachelor’s Degree (B.A.) from a four-year college or university preferred.
• Ability to work in a fast-paced environment and multitask effectively.
• Strong critical thinking and problem-solving skills.
• Ability to exercise independent judgment.
• Working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.8 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.