Department: Service

Reports To: District Manager

SUMMARY

The Mat Service representative is responsible for servicing Plymate mat customers. After completing a trainign period, they move into the next open route that becomes available. The Plymate Service representative provides professional, courteous service to customers on a regular basis. They work with both internal and external customers to make sure the correct products are delivered and billed accurately. They address all customer concerns in an appropriate timeframe. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Safely operate a box truck, load and unload product for delivery on a daily basis. Deliver product to customers as directed. Develop and maintain professional relationships with customers. Look for additional sales opportunities within the account and renew the contract at the end of the contract term. They follow company policies, coordinating all service activities to achieve long-range goals, complete daily, weekly, monthly and quarterly route objectives for profitability. This includes but is not limited to customer retention, increased sales within existing customer accounts and customer relations. The service representative resolves customer problems and/or brings concerns to supervisors or others in the organization that can assist with a service problem that the Service Representative cannot resolve.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A clean criminal history is also a requirement. 

EDUCATION and/or EXPERIENCE

Service/route or sales experience preferably in a service environment. Some successful college course completion desired.

LANGUAGE SKILLS

Ability to read, analyzes, and interprets simple financial reports. Ability to effectively present information to customers.

MATHEMATICAL SKILLS

Ability to apply simple mathematical concepts.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions.

TECHNICAL SKILLS

The ability to learn and become proficient in FileMaker and our AS400 computer system and using our handheld computer systems.

CERTIFICATES, LICENSES, REGISTRATION

LICENSE: The license requirement of the position is chauffeur’s license (or ability to attain one within seven days of beginning work as a Service Representative) and an acceptable driving record (as determined by our vehicle insurance carrier). Adherence to company motor vehicle policy for drivers.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit, stand and walk continuously throughout the day. Ability to climb, twist, bends, stoop, reach above shoulder level and operate a motor vehicle continuously throughout the day. Ability to lift up to 50 pounds continuously (up to 100% of the time) throughout the day and up to 100 pounds frequently (up to 5 hours) throughout the day unassisted. Ability to push and pull (carts) up to 300 pounds with both hands frequently (up to 5 hours) throughout the day.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The performance of this position may occasionally require exposure to the manufacturing areas were under certain areas require the use of personal protective equipment such as steel toed safety shoes.

For the most part temperatures similar to outdoor temperatures. Lighting and noise level similar to traditional manufacturing environment.

 Salary: Service representatives are paid a base salary, plus biweekly commission, and quarterly bonus opportunity. New representatives are also eligible for a sign on bonus of up to $1100.00.