Job Title: Junior Engineer

Department: Professional Services Organization (PSO)

Reports To: VP of Professional Services

Summary Description:

The Junior Engineer plays an integral role within Aurora’s Service Delivery Organization (PSO). This position is responsible for supporting Aurora Managed Services customers and providing Level 1/Level 2 support in relation to those managed service agreements. The Junior Engineer is also responsible for installation, configuration, and ongoing support of networking and security technologies for Aurora customers on professional services projects. The Junior Engineer is responsible for configuring IT solutions to meet the customer’s business needs and providing ongoing support, while functioning as part of a team of engineers.

This position demands a technically skilled, professional, highly motivated individual with excellent communication and organizational skills who is eager to learn in a rapidly growing network and security solutions provider.

Principal Responsibilities:

• Deliver high-quality network integration and security services to Aurora’s customers, including the installation, deployment, and configuration of network and security infrastructure solutions. Ensure technical expertise in service delivery to maximize billable time and maintain a high level of customer satisfaction.
• Provide on-call support for Aurora’s managed services customers as part of an on-call rotation within the service delivery organization.
• Perform wireless design and configuration services, including wireless site surveys and assessments. Some wireless services may include wireless access point (AP) installation or a physical wiring component as a requirement of the wireless deployment.
• Submit ticket responses and work project reports promptly, thoroughly, and accurately, with appropriate description of billable time for customer reporting and history purposes.
• Provide remote or on-site (as required) support to Aurora’s customers, independently troubleshooting technical problems and providing a satisfactory resolution.
• Thoroughly test all work and involve the customer in acceptance of the solution implementation or resolution to ensure customer satisfaction.
• Participate as a member of the service delivery organization on customer projects.
• Follow Aurora’s procedures to deliver services in an organized, effective manner to ensure that customers perceive Aurora to be thorough, well prepared, and punctual. Take ownership of responsibilities and display complete professionalism.
• Maintain a broad knowledge of Aurora’s core solutions offerings, to ensure a high level of quality coverage and skill depth for Aurora’s customers. Adapt when necessary to quickly learn new technologies and solutions.
• Assist in the process of developing detailed Level of Effort (LOE) spreadsheets and Scopes of Work (SOWs) for Aurora service projects.

Secondary Responsibilities:

• Support Aurora’s internal network, server, and computer resources.
• Maintain an understanding of Aurora’s core competencies and attend pre-sales meetings to discuss Aurora’s technologies and services with customers.
• Complete vendor pre-sales and post-sales technical certifications to meet requirements as a reseller partner.

Requirements:

• Knowledge of the TCP/IP stack and Layer 2 and Layer 3 technologies.
• Base technology certification or training such as Cisco CCNA, Fortinet NSE 3, or IT fundamentals.
• Experience with security technologies such as firewalls, IDS/IPS, and UTM platforms.
• Energy, motivation, enthusiasm, and integrity. 
• Demonstrate the ability to work independently and troubleshoot problems with speed and efficiency.
• Strong interpersonal and communication skills, both oral and written are required.
• Although most of Aurora’s customer support is provided remotely, some customer projects and services require on-site technical support throughout Aurora’s primary region on a scheduled basis. This region includes all of New Jersey, New York City and the surrounding suburbs, eastern Pennsylvania, and northern Delaware.
• Flexibility to perform work during non-business hours to accommodate customers during maintenance windows.

About Aurora:

Aurora is a company with a proven track record of 30 years as a network and security infrastructure solutions provider. We offer hardware and software resale services, professional services and solutions integrations, managed services, and cybersecurity consulting. This includes assessment services, consulting, architecture review and design, solution implementation, and a flexible array of technical support, engineering services, and managed services options.

The key to our success is a time-proven consultative approach and discovery process that provides insights into our clients’ most critical IT areas. Combined with our extensive industry experience, this process allows us to deliver superior insights, optimal long-term solutions, and high levels of customer satisfaction.

Reasons to Work for Aurora:

• Aurora has 30 years of success in a consistently changing industry.
• Aurora provides an opportunity to learn and grow in an established service organization while collaborating with a team of engineers.
• Aurora represents many leading and emerging technologies and solutions, providing an opportunity for ongoing learning.
• Aurora provides the opportunity to work with many unique customers, allowing an engineer to experience different environments and expand their skill sets.
• Aurora provides flexibility with a hybrid of office days and “work from home” days.