Plume Health is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US. We are an organization by and for trans folks and we want heart-forward, awesomely talented teammates to join us on our journey. 

This work is deeply personal and heart-driven, and we want teammates who, above all else, care about the mission and the people we serve. For the right candidates, we present a rare opportunity to do well by doing good. Plume offers an affirming, trans-centered, culturally inclusive and fun work environment filled with purpose.

Your Role

At Plume we envision a member experience that provides thoughtful, expert, timely, and gender affirming care that celebrates and enhances the quality of life for every trans person.

As a hybrid Care Coordinator, you will be the first point of contact for patients in Florida, ensuring high levels of patient care and satisfaction in a remote, telehealth environment with in-person shifts throughout the month. Reporting to our Care Coordinator Manager, your responsibilities will include answering prospective and current patient questions, triaging inquiries to the appropriate medical staff, ensuring proper data flows, and helping support the lab, pharmacy and other resource needs of our members. This is a hybrid role based in Florida. We are looking for someone who can commute to various in-person clinics throughout the state of Florida, part-time. The role also requires remote work when not at an in-person clinic. We are offering a full-time, non-exempt role with competitive pay and benefits.

Must-Haves

• Deep understanding and compassion for the trans experience
• Excellent customer, patient, or member service with 2 years in a customer service role
• Attention-to-detail with strong data management and entry skills
• Respectful and empathetic written and verbal communication skills
• Understanding of basic computer skills, learning new computer systems, and interfacing with patients and colleagues in a remote, digital environment
• Hybrid, in-person care coordination 
• Ability to work at least one weekend (Sat or Sun) per week
• Ability to travel up to 50% of the time throughout the state of Florida. Note - time paid will be travel time to and from the out-of-town clinic, and work time, either at the clinic or at your home office.

This work is deeply personal and heart-driven, and we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment filled with purpose and camaraderie. We are intentional about hiring folks with a deep understanding of the trans/queer and BIPOC experience and are open to all applications. 

Benefits and Perks:

Ground-Floor Equity for all employees (Series B)

Free Medical, Dental, Vision for employees

Unlimited PTO

11 paid holidays and company shut-down for a week in December

401(k)

Free Plume and Mental Health Subscriptions

The best coworkers you could imagine, if you love fiercely intelligent, heart-open, mission-driven collaborators.

Plume is an equal-opportunity employer. Trans and gender-nonconforming individuals are strongly encouraged to apply, particularly those who identify as people of color. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will provide reasonable accommodations to individuals with disabilities upon request. Please let us know if you require any accommodations to apply or interview for this position.

Discover more about Plume at www.getplume.co and become part of our award-winning journey towards transforming healthcare for every trans life. Join us today in shaping the future of healthtech and LGBTQ care!