As a part of our team, you will receive two (2) Promotional Travel Tickets annually which equates to $650 per ticket! (Promotional travel tickets increase as your seniority increases).

Do you love meeting people from around the world? Helping people create the most memorable experiences and lifelong memories. Then this job is for you!

This position is based on the Island of Maui - Lahaina. You must reside on island to be considered for the position. If interested, you must complete an online application.

https://ace.wd5.myworkdayjobs.com/careers/job/Lahaina-HI/MAUI-Hotel-Concierge---Sales--Tours---Activities-_JR202420027

We are now hiring Concierge Sales Agents who will serve as Ambassadors of Aloha to help others experience our beautiful Island in ways they will never forget. As a Concierge Sales Agent you will be working closely with our guests to book their activities and tours while they are on the Island of Maui. You may also be booking tours and activities on the neighbor islands for our guest depending on their travel needs.

COVID-19 Precautions: Training will be virtual. Once training is complete, this position will be based at a hotel concierge desk. **

Salary: $14/hr uncapped earning potential on commission

Status: Full Time and Part Time (Weekend availability)

Responsibilities include, but are not limited to:

• Maintaining accurate information and knowledge of local activities, directions, and landmarks to assist guest(s) inquiry
• Promoting products and services offered by Pleasant Activities such as historic site tours, land & water activities and other various attractions
• Inputting purchases through the POS system
• Print tickets & itinerary, confirm reservation(s) and follow up on any additional information as deemed necessary
• Resolving basic/standard product or service problems received. Recommend efficient resolution methods that expedite correction or adjustment, and/or provide immediate guest satisfaction
• Processing all administrative tasks related to individual sales transactions, which includes, but is not limited to credit card/cash transactions, guest refunds, and daily bank deposits
• Performing all opening/setup, breakdown, and closing of location equipment (i.e. computer, printer, phones and desk materials as designated by the assigned location)
• Other duties as assigned

Qualifications:

• A minimum of 1 year prior experience in sales or customer service
• Prior experience working within the tourism, hospitality, or travel industry
• Exceptional sales and customer service skills with the ability to cater to individual guest needs
• Knowledge of the Hawaiian Islands and the Tours & Activities we have to offer (training provided)
• A love for interacting with people from different cultures
• The ability to take initiative, work independently and multi-task in a fast paced environment
• Excellent verbal and written communication skills (required)
• Computer literacy (required)
• Experience using a POS system (preferred, training provided)
• Able to speak, read, and write in English fluently (required)
• Able to speak, read, and write in Japanese fluently (Highly preferred)

Benefits to working at Pleasant Holidays:

• Medical (with prescription)
• Vision
• Dental
• Flexible Spending Accounts
• Paid Time Off for Holidays, Vacation, and Illness
• Company paid Life Insurance
• Long Term Disability
• 401(k) Plan
• AFLAC Plans
• Travel Discounts on all Pleasant Holidays packages, Hotel Rooms, Car Rentals, Tours & Activities. Discounts apply to family members and friends too!

Pleasant Holidays is one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan, the United States & Canada, and cruise vacations worldwide.

Pleasant Holidays is a subsidiary of the Automobile Club of Southern California a diversified insurance, roadside assistance, financial services and travel organization serving more than 15 million AAA Members across 21 states.

Pleasant Holidays is an Equal Opportunity Employer

Pleasant Holidays will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person