Manager Job Description

You are an employee of a Play Street Museum Franchisee, BONITA ENDEAVORS, LLC. Your employer is an independent business owner operating under a license agreement with Play Street Museum Worldwide. Your employer is solely and exclusively responsible for the hiring, supervision, work direction, discipline, and compensation of its employees and outside contractors; for the payment and withholding of all payroll and other taxes imposed upon or determined by wages and salaries of its employees; and for complying with all applicable laws relating to workers and unemployment compensation, occupational disease, safety, disability, discrimination, and all other laws relating to labor and employment. Play Street Museum Worldwide has no control over BONITA ENDEAVORS, LLC’s labor relations policies and no control over your employer's employees, including, but not limited to, the terms and conditions of their employment and supervision. Play Street Museum Worldwide does not provide any day-to-day management or supervision of its Franchisees' businesses. Each of the Franchisee's employees and outside contractors who are associated with the Play Street Museum System must acknowledge that he or she is not an employee or outside contractor for Play Street Museum Worldwide by signing a form prescribed by Play Street Museum Worldwide.

About Play Street Museum

Play Street Museum (PSM) is a clean, upscale, and educationally focused children’s museum where kids eight and under are entertained in a stimulating learning environment of creative and dramatic play. Our vision at Play Street Museum is toinspire the world through play and our mission is to provide superior quality play and educational experiences for young children and their families.

Job Summary

We couldn’t agree more with the words of Peter Gray, “You cannot teach creativity, all you can do is let it blossom and it blossoms in play.” The primary focus of the Play Street Museum Store Manager is to lead a team of individuals to create and maintain an environment where families can do just that…be creative!

Key Responsibilities

Leadership

Sets a positive example for team members.

Displays a customer comes first attitude by training and holding team members accountable for delivering exemplary customer service.

Drives the implementation of company programs by developing action plans and directly motivating and instructing team members to implement and meet Play Street Museum objectives.

Leads with integrity and honesty to promote culture, values, and mission of Play Street Museum.

Plans, identifies, communicates, and delegates appropriate responsibilities to team members to ensure smooth flow of operations.

Provides coaching and direction to team members to take action and achieve operational goals.

Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Demonstrates a calm demeanor during periods of high traffic and challenging situations with caregivers and their children.

Operations

Monitors and observes the day-to-day activities of team members, coordinates breaks for hourly associates, and keeps store support informed of any significant problems.

Completes opening, daily and closing procedures/checklists in accordance with Play Street policies/procedures.

Coordinates with store support for on-the-job training of new associates.

Operates cash register and voids transactions as needed while following all the company's cash handling policies and procedures, and maintains proper security of cash at all times.

Resolves customer complaints in a manner consistent with company policy and with customer service being #1 priority.

Practices excellent food safety and sanitation practices.

Monitors compliance with Play Street Museum safety guidelines, builds awareness about safety, and reports any safety concerns to the leadership team.

Knowledge, Skills, & Abilities

Ability to communicate clearly and concisely, both orally and in writing

Ability to manage all aspects of store operations independently

Ability to manage effectively in a fast-paced environment

Ability to manage multiple situations simultaneously

Ability to manage team members to ensure that established service levels are achieved at all times

Interpersonal skills

Knowledge of exemplary customer service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills

Strong operational skills in a customer-service environment

Strong problem-solving skills

Team-building skills

Strong leadership skills, with the ability to coach and mentor others

Ability to plan and prioritize workload

Ability to handle confidential and sensitive information

Ability to learn complete operating procedures for the POS system

Ability to learn and utilize scheduling software

Core Competencies

Puts customer first - Has a relentless focus on the customer. Understands the customer's wants and how to best deliver a positive experience at Play Street Museum.

Works as a team player - Listens and communicates well with others. Creates a team environment that is positive and productive.

Actively leads - Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Continues development - Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach and develop team members to achieve their potential and goals.

Achieves results - Accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Requirements

Early Childhood Education experience preferred

Basic business knowledge recommended

Ability to lift 30lbs independently

Ability to stand on feet for extended periods of time

Ability to stand up and bend over repeatedly while putting toys away

Must have a clear background check

Reports to:

Franchisee

Pay Rate:

$13.00/per hour

Contact Information:

Manuel Gomez

956-688-9598

manuelgomez@playstreetmuseum.com

The above functions expected in the position are not intended to be totally inclusive. This job detail does not imply any written or verbal contract. It is for management communication only. We reserve the right to change this job description and its related responsibilities as business requires. BONITA ENDEAVORS, LLC is an “at will” employer, able to terminate employment at any time, with or without cause, at the option of either the company or the employee.

Manager Job Description

You are an employee of a Play Street Museum Franchisee, BONITA ENDEAVORS, LLC. Your employer is an independent business owner operating under a license agreement with Play Street Museum Worldwide. Your employer is solely and exclusively responsible for the hiring, supervision, work direction, discipline, and compensation of its employees and outside contractors; for the payment and withholding of all payroll and other taxes imposed upon or determined by wages and salaries of its employees; and for complying with all applicable laws relating to workers and unemployment compensation, occupational disease, safety, disability, discrimination, and all other laws relating to labor and employment. Play Street Museum Worldwide has no control over BONITA ENDEAVORS, LLC’s labor relations policies and no control over your employer's employees, including, but not limited to, the terms and conditions of their employment and supervision. Play Street Museum Worldwide does not provide any day-to-day management or supervision of its Franchisees' businesses. Each of the Franchisee's employees and outside contractors who are associated with the Play Street Museum System must acknowledge that he or she is not an employee or outside contractor for Play Street Museum Worldwide by signing a form prescribed by Play Street Museum Worldwide.

About Play Street Museum

Play Street Museum (PSM) is a clean, upscale, and educationally focused children’s museum where kids eight and under are entertained in a stimulating learning environment of creative and dramatic play. Our vision at Play Street Museum is toinspire the world through play and our mission is to provide superior quality play and educational experiences for young children and their families.

Job Summary

We couldn’t agree more with the words of Peter Gray, “You cannot teach creativity, all you can do is let it blossom and it blossoms in play.” The primary focus of the Play Street Museum Store Manager is to lead a team of individuals to create and maintain an environment where families can do just that…be creative!

Key Responsibilities

Leadership

Sets a positive example for team members.

Displays a customer comes first attitude by training and holding team members accountable for delivering exemplary customer service.

Drives the implementation of company programs by developing action plans and directly motivating and instructing team members to implement and meet Play Street Museum objectives.

Leads with integrity and honesty to promote culture, values, and mission of Play Street Museum.

Plans, identifies, communicates, and delegates appropriate responsibilities to team members to ensure smooth flow of operations.

Provides coaching and direction to team members to take action and achieve operational goals.

Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Demonstrates a calm demeanor during periods of high traffic and challenging situations with caregivers and their children.

Operations

Monitors and observes the day-to-day activities of team members, coordinates breaks for hourly associates, and keeps store support informed of any significant problems.

Completes opening, daily and closing procedures/checklists in accordance with Play Street policies/procedures.

Coordinates with store support for on-the-job training of new associates.

Operates cash register and voids transactions as needed while following all the company's cash handling policies and procedures, and maintains proper security of cash at all times.

Resolves customer complaints in a manner consistent with company policy and with customer service being #1 priority.

Practices excellent food safety and sanitation practices.

Monitors compliance with Play Street Museum safety guidelines, builds awareness about safety, and reports any safety concerns to the leadership team.

Knowledge, Skills, & Abilities

Ability to communicate clearly and concisely, both orally and in writing

Ability to manage all aspects of store operations independently

Ability to manage effectively in a fast-paced environment

Ability to manage multiple situations simultaneously

Ability to manage team members to ensure that established service levels are achieved at all times

Interpersonal skills

Knowledge of exemplary customer service techniques

Knowledge of supervisory practices and procedures

Organization and planning skills

Strong operational skills in a customer-service environment

Strong problem-solving skills

Team-building skills

Strong leadership skills, with the ability to coach and mentor others

Ability to plan and prioritize workload

Ability to handle confidential and sensitive information

Ability to learn complete operating procedures for the POS system

Ability to learn and utilize scheduling software

Core Competencies

Puts customer first - Has a relentless focus on the customer. Understands the customer's wants and how to best deliver a positive experience at Play Street Museum.

Works as a team player - Listens and communicates well with others. Creates a team environment that is positive and productive.

Actively leads - Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

Continues development - Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach and develop team members to achieve their potential and goals.

Achieves results - Accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

Requirements

Early Childhood Education experience preferred

Basic business knowledge recommended

Ability to lift 30lbs independently

Ability to stand on feet for extended periods of time

Ability to stand up and bend over repeatedly while putting toys away

Must have a clear background check

Reports to:

Franchisee

Pay Rate:

$13.00/per hour

Contact Information:

Manuel Gomez

956-688-9598

manuelgomez@playstreetmuseum.com

The above functions expected in the position are not intended to be totally inclusive. This job detail does not imply any written or verbal contract. It is for management communication only. We reserve the right to change this job description and its related responsibilities as business requires. BONITA ENDEAVORS, LLC is an “at will” employer, able to terminate employment at any time, with or without cause, at the option of either the company or the employee.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Edinburg, TX 78539 (Required)

Ability to Relocate:

• Edinburg, TX 78539: Relocate before starting work (Preferred)

Work Location: In person