Front Desk Coordinator - Silverberg Surgical and Medical Group

Platinum Dermatology Partners – Newport Beach, CA.

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 130 clinics, 350 providers, and 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our company's core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, and professional and has a natural talent to always put our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

Duties and Responsibilities:

• Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check -in/out.

Qualifications:

• Experience in a customer service setting, preferably six months’ receptionist experience in a health care setting.
• Experience working in a medical office/clinic.
• Dermatology experience is a plus.
• Strong customer service skills
• General understanding of HIPAA guidelines
• Exceptional multi-tasker
• Excellent phone skills
• Energetic, positive, and friendly
• Organized and meticulous
• Experience working with EMR systems.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Education:

• High School Diploma required.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals. Stress can be triggered by multiple staff demands and deadlines.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

INDHP1

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Dermatology

Schedule:

• Monday to Friday

Experience:

• Dermatology: 1 year (Preferred)
• Medical Office: 1 year (Required)
• Medical receptionist: 1 year (Required)
• Insurance verification: 1 year (Required)
• EMR systems: 1 year (Required)

Work Location: In person