Our mission at ICON is to consistently anticipate and exceed our customers' expectations by providing outstanding facilities and superior service at each and every one of our clubs. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.
Position Summary:
To access and conceptualize guest needs and desires for a variety of private events and make all arrangements necessary to execute the desired vision and goal. Must be able to engage and involve guests and home-owners in on-going events and that provide memorable experiences for the guests. Must have exceptional customer service and provide customized experiences that reflect ICONic service.
Essential Job Functions:

• Consults with clients to assess and understand their needs for the event; areas of discussion and consultation include staffing, meeting rooms, ballrooms, catering, signage, programs, music, security, display areas, and other specialized requirements.
• Compiles a list of prospective event locations; visits locations with clients and provides guidance on the final selection.
• Compiles price lists and negotiates contracts for services, dates, times, and spaces.
• Consults with clients and coordinates with staff to plan and develop event schedule and topics.
• Ensures that events meet legal, safety, and health requirements and regulations; obtains necessary permits from fire and health departments.
• Manages all administrative duties and details associated with the event including financial operations, distribution of promotional materials, and responding to inquiries.
• Develops and maintains current lists of available services, and pricing options.
• Maintains current knowledge of event planning standards and trends by attending seminars, consulting with other professionals, and reading trade publications.
• Generate sales, interest, awareness and excitement around various events
• Delivers and promotes prompt, courteous and friendly service to all members, guests and employees.
• Performs other related duties as assigned.

Educations/Certificates/Licenses/Training:
Certification in Hospitality/Restaurant/Tourism/Event Planning preferred
Experience/Background/Knowledge/Skills:

• At least two years of experience in customer service, retail, event planning, or a related field.
• Communicate effectively with managers, guests and employees in a fast-paced environment.
• Proactively create solutions and implement immediately.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and meticulous attention to detail.
• Must be hospitality focused and remain professional at all times.
• Ability to respond to problems and to assist members and guests with a calm, courteous, and helpful manner and attitude.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of legal regulations and permits required for events.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Schedule Requirements:
Must be available to work all shifts including weekends and holidays.
Benefits:
ICON Management offers benefits to all full time employees the first of the month following 60 days of employment. The following benefit programs are available to eligible employees:

• Health Insurance with employer contribution
• 401k with employer contribution
• Vacation
• Paid holidays
• Life Insurance
• Employee Assistance Program

• The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.