Overview

 The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

 We believe people want to be inspired! 

 Our Grand Performers Receive Many Benefits Including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Pet Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

Responsibilities

The Pavilion Attendant is responsible for providing guests with courteous, friendly, sincere, efficient and graceful service that meets or exceeds guest expectations as well as the AAA Four Diamond and Starbucks standards. The position is responsible for fulfilling orders and completing sales transactions.

• Ensure high levels of guest satisfaction utilizing the G.U.E.S.T. standards. 
• Promptly and warmly greeting guests upon arrival.
• Provide guests with courteous, friendly and efficient service.
• Answer phones using appropriate verbiage.
• Takes food and beverage orders.
• Prepares all drink orders to Starbucks standards.
• Prepares and serves food items.
• Relays order to kitchen through POS.
• Totals bill and accepts payment.
• Execute all financial transactions according to departmental and company policy
• Proficiently utilizes the property management systems and follow cash handling procedures
• Maintains service and sanitation standards according to health code regulations.
• Inventory and restock supplies as needed.
• Maintain the daily operations of the cafe through the execution of daily sidework.
• Keeps area clean and organized at all times.
• Attend all required trainings and department meetings

Qualifications

• Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
• Ability to remain calm and well organized under pressure while working quickly.
• Ability to prioritize and maintain multiple tables at a time.
• Keeps emotions under control.
• Ability to properly operate the telephone and all software used for the POS system.
• Basic math skills; ability to make change.
• Ability to respond promptly to customer needs.
• Ability to communicate effectively with guests and Grand Performers
• Must speak clearly and persuasively in positive or negative situations.
• Proficient in understanding and utilizing a POS system
• Adaptable to a changing work environment.
• Local knowledge of the community ( attractions activities, etc.) 
• English language and professional communications skills are required.

• High School diploma – required
• Hospitality or customer service experience - recommended

• Must be comfortable working in shared spaces.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• The majority of time will be spent indoors.

• While performing the duties of this job, the incumbent is regularly required to sit, stoop, bend and crouch
• Push, pull, and lift up to 25lbs.
• Reach with hands and arms, use fingers to handle or feel.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• While performing the duties of this job, the incumbent is required to speak and hear.