QUALIFICATIONS:

Education

• High school degree or equivalent.

Experience

• Relevant work experience preferred.
• 3-5 years supervision and management experience in positions of increasing responsibility strongly preferred.

Knowledge, Skills, and Abilities

• Function independently with a low level of supervision
• Provide excellent customer service
• Demonstrate and facilitate excellent communication
• Provide leadership and staff supervision
• Proactively and positively lead change
• Cultivate a positive and inclusive culture
• Employ critical thinking skills
• Implement and improve processes
• Maintain regulatory compliance
• Demonstrate efficient time management

ESSENTIAL FUNCTIONS:

• Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters, and reduce staff burnout
• Monitors and intervenes to improve performance indicators and benchmarks
• Monitors regulatory compliance with regards to Laboratory, CLIA, HIPAA, OSHA, Minor Abuse Reporting, pharmacy etc.
• Manages appointment templates to achieve access and budget goals.
• Markets and promotes health center
• Coordinates incident reporting
• Assesses facility needs and coordinates cleanliness, maintenance, and improvements
• Liaises with local law enforcement
• Monitors facility compliance with city building/business requirements
• Manages medical records archiving and destruction in coordination with medical records
• Handles and tracks customer complaints
• Orders and receives supplies for health center
• Prepares regular financial reports for submission to accounting
• Intervenes and deescalates in situations of upset
• Support volunteer programming
• Maintains health center security system
• Performs other duties as assigned.
• Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)

Essential Supervisory Functions

Supervision of Staff:

• Guides and supervises employees; assigns and delegates tasks.
• Facilitates communication with employees and acts as an ambassador of house-wide initiatives, goals, and policies.
• Creates and maintains schedule to ensure department coverage. Collaborate with the human resources department when a staff need a leave of absence or requests an accommodation.
• Monitors and authorizes time-sheets and time-off requests.
• Collaborates with Human Resources in the recruitment, hiring, and onboarding of staff.
• Provides professional development, training, and tools to ensure compliance and performance.
• Evaluates employee performance regularly and identifies and provides opportunities for development, coaching, and growth.
• Works to foster positive and productive communication and culture with and among staff.
• Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example.
• Ensures the quality and quantity of work according to established benchmarks and operational needs.
• Ensures implementation of policy and procedure.
• Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with the human resources department.
• Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.

Department Manager:

• Monitors department budget and spends responsibly.
• Monitors, gathers and reports on department data.
• Implements facility policy within department; identifies and resolves potential conflicts.
• Audits functions throughout department to ensure regulatory compliance.
• Communicates regularly on department successes, needs, obstacles, and recommendations.