HEALTH CENTER RECEPTIONIST

JOB DESCRIPTION

Title: Health Center Receptionist

FLSA Status: Full-Time, Hourly, Non-Exempt

Department: Patient Services

Reports To: Health Center Manager

Union Position

Salary Range: $18.18 - $26.48

This position is open until filled.

GeneralSummary

The Health Center Receptionist (HCR) is responsible for providing basic front office support in the health center which includes accurate data entry, checking-in patients in a timely fashion, preparing paperwork, answering phones, and scheduling appointments. The HCR works as a member of a team. The employee operates from established and well-known procedures and receives moderate supervision. 

Essential Duties and Responsibilities

Health Center Receptionists are trained to perform a variety of duties, which are listed below. The essential duties performed as a part of day-to-day activity depend greatly on specific location and clinic demand. However, HCRs are expected to actively participate in the training of all skills, seek opportunities to keep skills current, and participate in follow up training as necessary in order to perform any of these functions as called upon to do so:

• Participate in all forms of family planning to meet the needs of the patient(s) and comply with established protocols.
• Greet clients, answer phones, refer calls, make appointments, and communicate with back office staff.
• Schedule appointments for family planning, including but not limited to contraceptive and abortion services. 
• Input and update client data information into EPM/EHR data system and chart, as applicable.
• Enter information into a data system for medical visits and collection of fees, ensuring information is correct in the data system and paperwork, including patient chart.
• Assess client finances, which may include verifying Commercial Insurance benefits, health plan authorization, CCare, OHP, collect fees and donations per Agency guidelines, complete appropriate forms and obtain signatures per Agency policy review and reconcile billing charges on a daily basis.

• Understand pairing of ICD 9 & CPT for accurate coding of services.

• Accurate charge entry into EPM/EHR data system for medical visits and collection of fees. 
• Navigate patient accounts and data system invoices.
• Enter, review and reconcile billing charges on a daily basis
• Follow all cash drop/handling procedures and balance daily cash receipts per policies.
• Prepare and ensure accuracy of bank deposit and timely bank drops per health center protocol.
• Copy and transfer charts as needed.
• Contribute to the management of patient flow within the clinic.
• Maintain patient records, filing systems, data systems, patient logs and records transfers.
• Assist the clinic manager with new employee training.
• Attend staff meetings and special meetings as indicated.

Additional duties as assigned:

HCR’s are given secondary assignments related to health center operations and specialized patient care. When assigned, these duties are to be completed accurately and in a timely manner. Essential duties and functions remain primary and secondary assignments should not interrupt clinic follow and quality customer service.

Productivity: Participate in health center efforts to achieve established goals for productivity.

Revenue Cycle: Participate in health center/affiliate efforts to achieve established revenue cycle goals.

Customer Service:

• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints.
• Provide high quality customer service at all times.
• Work directly with clients to provide information and referral, schedule appointments, and perform receptionist duties.
• Answer phone calls as necessary to ensure quality customer service.

Responsibilities to the organization:

• Work cooperatively and constructively with co-workers, supervisors, volunteers and other representatives within the organization as well as external customers.
• Exhibit flexibility and adapt well to change.
• Demonstrate accountability and initiative with work assignments and work relationships.
• Operate within the policies and procedures of Planned Parenthood of Southwestern Oregon.
• Directs behavior to emphasize the achievement of organization goals and core values.
• Support the mission and philosophy of Planned Parenthood.
• Deliver services in a manner that provides objectivity and supports the entirety of services provided by Planned Parenthood of Southwestern Oregon.

Supervisory Responsibilities

The job is not supervisory in nature.

Qualifications

The requirements listed below are representative of the knowledge, skill, ability, and physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Position requires a high school diploma, with college experience/degree preferable. One to two years of office or medical experience is highly desirable. Previous customer service experienced required. Bilingual ability is also desirable.

Specific Job Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.
• Effective verbal communication skills.
• Strong interpersonal and teamwork skills to be a measurable contributor in a team environment.
• Exhibit high levels of discretion and flexibility depending on staff and client needs. 
• Frequently perform basic math, make decisions, and analyze problems.
• Also requires use of negotiation skills, independent judgment, and ability to work effectively under pressure due to competing job demands.
• Proficient use of computer technology including windows based programs and practice management software.

Availability

During peak activity periods work in excess of 8 hours per day and/or 40 hours per week. Job will involve evening hours and possibly weekend hours, early morning meetings, frequent interruptions, and possible contact with hazardous materials.

Physical Requirements

This position may have periodic contact with hazardous materials.

This job description is subject to review and change. This is not a contract.