The Clinical Applications Specialist supports the implementation, configuration, and use of practice management (EPM) and electronic health record (EHR), and Patient Experience Platform (PxP) portal applications. Works directly with Health Services, Information Technology (IT), Patient Access and Quality and Risk Management (RQM) leadership to configure the NextGen applications based on practice needs. Assists in the formulation of procedures and best practices for end-users.

• Provides technical support to health center staff on electronic practice management (EPM) and electronic medical records (EMR) issues.
• Answers, evaluates, and prioritizes requests for assistance from users experiencing problems, referring or escalating as appropriate.
• Responds to Help Desk requests related to EMR and ancillary applications, e.g. password resets, interface issues, chart merge requests, etc.
• Works closely with all staff to accomplish organizational goals.
• Updates forms or documents in EMR in compliance with the organizations Medical Standards and Guidelines.
• Logs and tracks requests using help desk software, maintains history records, and related problem documentation.
• Produces timely and accurate statistical reports for internal management, Planned Parenthood Federation of America and regulatory agencies.
• Keeps current on knowledge of Planned Parenthood of Greater Texas (PPGT) policy and procedures that affect the use of the practice management system including protocol changes and pricing changes.
• Has unrestricted access to patient protected health information (PHI) on paper and electronic forms and health records for purposes of treatment, payment, and/or healthcare operations. The use of a patients protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
• Conducts system testing, training development, application integration planning, and onsite support.
• Maintains the Electronic Medical Records (EMR) File Maintenance to utilize the system most effectively, evaluate reporting tool capabilities and create custom reports as needed.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

• High School diploma or equivalent 5 years of related experience , or
• Associates degree 3 years of related experience, or
• Bachelors degree 1 year of related experience.

Related experience : Electronic Practice Management (EPM) in health care industry and/or or in a clinical setting. NextGen EPM experience preferred. Experience with Windows technical support, troubleshooting and helpdesk support is a plus.

• NextGen EPM Certification preferred.
• Experience with Windows technical support, troubleshooting and helpdesk support is a plus.