Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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The Chief Operating Officer (COO) provides leadership and support to the Planned Parenthood Great Plains’ health centers and business operations, ensuring the delivery of high-quality sexual and reproductive health care. The COO is a member of PPGP’s executive leadership team and has oversight of health center operations, finance, centralized operations through Clinical Health Network (CHN) which includes IT, revenue cycle, and patient contact center, facilities, and security.

The COO partners with the CEO and VP of Healthcare Operations to develop strategies for care delivery and optimization informed by the organization’s deep commitment to reproductive freedom. This position requires travel to PPGP’s health centers in Arkansas, Kansas, Missouri and Oklahoma. 

For the protection of patients, team members and all who enter our facilities, PPGP has made the decision to require COVID-19 vaccination for all team members, unless granted medical or religious exemption, as a condition of employment.

RESPONSIBILITIES

• Provides oversight of the Health Services team including Health Centers, Centralized Operations, and Finance.
• Serves as primary partner to CHN, which provides PPGP’s IT, revenue cycle, and patient contact center services.
• Provides oversight of Business Operations including Finance, Security, and Facilities.
• Participates in Executive Leadership meetings. Conducts staff meetings with leadership team members as appropriate.
• Oversees Health Services operational and strategic planning, including project planning, launch of new services/locations, and organizing and negotiating the allocation of resources.
• Works closely with PPGP’s Compliance Team to identify, address, and improve issues in care delivery.
• Develops, executes and evaluates programs to provide and/or expand health services delivery based on agency vision, goals and objectives, fiscal/administrative objectives, and community/patient needs.
• Maintain optimal productivity of all health services-related operations. In coordination with the VP of Healthcare Operations, the COO is responsible for ensuring staffing levels and appointment schedule templates account seek to meet or exceed Planned Parenthood Federation of America (PPFA) productivity goals and meet or exceed annual estimated visits proposed in organization annual budget.
• Leads, motivates, coaches and trains leaders and managers within area of responsibility.
• Provides timely feedback and performance evaluation reviews with staff.
• Ensures all required training is completed for direct reports.
• Working in conjunction with the Human Resources Department, negotiates and executes contracts with physicians, independent contractors, and other health care providers.
• Provides oversight responsibility for business and operational policies, systems, and procedures.
• In conjunction with the Health Services team, ensures that all PPFA, organization, state regulatory, and grantee medical practices and protocols are interpreted, implemented, and managed by all health services staff.
• Maintains knowledge of abortion and family planning regulations and ensures changes are implemented as necessary.
• Represents the organization at meetings, community events, conferences, and fundraising, as appropriate.

• Required Education and Experience
• Bachelor's degree. Five (5) years of operational leadership in a healthcare setting characterized by progressively expanding scope and responsibility. Must have 2 years at the executive leadership level. Reproductive healthcare experience desired.
• Preferred Education and Experience
• Master's degree or equivalent work experience in healthcare administration preferred.

• Planning and Organizing - Establishes an efficient and effective course of action for self and/or others to accomplish a goal.
• Drive for Results - Demonstrates determination, persistence, and a commitment to producing results that exceed expectations.
• Influencing Others - Understands others’ perspectives and needs, identifies common goals, and presents compelling arguments.
• Relationship Management - Attends to language, tone, and nonverbal cues to gain insights into others’ needs, feelings, and perspectives and adjusts own behavior accordingly.
• Analyzing - Uses logic and rigorous methods to identify and interpret underlying trends, core issues, and root causes.
• Managing and Coordinating: Provides focus, direction, resources and information necessary to accomplish goals and align effort.
• Adaptability - Modifies behavior and attitude to best meet the demands of a given situation.
• Coaching and Developing Talent - Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. 
• Initiative - Actively influences events rather than passively accepting then. 
• Motivating Others - Conveys a sense of purpose and enthusiasm that engages others and creates and an environment where people are inspired to do their best. 
• Decision Making - Evaluates data and courses of action using an unbiased and rational approach and makes timely decisions that are well-reasoned and effective.
• DEI -Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for team members, and participating in affiliate initiatives.

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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

· Demonstrate and Expect Transparency and Accountability

· Educate and Support the Development of our PPGP community

· Practice Effective Communication

· Foster Trust by Being Responsive to the Needs of our PPGP community

· Demonstrate the Use of Inclusive Practices

· Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA .

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA identifying individuals, people with disabilities and other underrepresented groups to apply.