When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health care and freedom. Our mission is to provide, promote, and protect access to sexual and reproductive health care. PPCW is the largest non-profit family planning and reproductive rights organization in Oregon and Southwest Washington.
Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant to join our Bend Health Center team! This temporary position is anticipated to end August 31, 2024.
The Front Office Clinic Assistant is responsible for providing support in the front office of the health center which includes accurate data entry, checking-in and checking out patients in a timely manner, preparing paperwork, answering phones, and scheduling appointments. The Front Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect.
The Front Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.
Compensation: Starting rate of pay is $19.29 or more depending upon experience. Annual step increases are determined by the Collective Bargaining Agreement. Bilingual premium pay is $1.63 per hour, with an additional $1.63 paid for interpreter level skills.
Benefits:

• Up to 4 weeks of paid time off
• 9 paid holidays
• 403b retirement account with matching
• Employee Assistance Program
• Medical, Dental, and Vision coverage at no (or low) cost to the employee
• Employee referral bonuses
• Ongoing professional development and continuing education opportunities
• Public Service Loan Forgiveness Eligibility
• HRSA Nurse Corps Loan Repayment for eligible positions and sites
• Access to group life insurance, disability insurance and other supplemental benefits

Schedule: Part-time (22.5 hours)
Monday Tuesday Thursday
11 am - 7 pm 9 am - 5 pm 9 am - 5 pm
Position Details: This is a union represented, hourly (nonexempt) position.
Minimum Qualifications:

• High School Diploma or equivalent
• 2 years of work experience in a customer service or high-volume role.
• Ability to perform all of the essential functions of the job with or without reasonable accommodation.

Preferred Qualifications:

• Medical Receptionist experience
• Experience with electronic health records (EHR)
• Basic understanding of insurance billing and ICD-10 coding preferred.

Essential Functions:

• Greet patients, answer phones, transfers to the call center, and schedule appointments.
• Evaluate patient finances, verify insurance benefits, health plan authorization, consider qualifications of funding options.
• Communicate with patients regarding PPCW health care recommendations as directed.
• Collect fees and donations per PPCW guidelines.
• Review and reconcile billing charges on a daily basis.
• Accurately input patient information in Electronic Health Records (EHR).
• Participate in health center efforts to achieve goals for productivity and patient wait times.
• Safely handle lab specimens, utilizing universal precautions.
• Accurate coding of diagnostics and service charges.
• Understand and be able to explain funding and insurance options to patients.
• Welcome volunteers into the workplace and answer questions as able.

Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.