The Assistant Center Manager (ACM) works with the Health Center Manger to ensure the efficient coordination, management of workflow and systems within an assigned Health Center providing both Family Planning and Abortion services. The ACM performs supervisory responsibilities to include the training of employees, assigning and directing of work, as needed addressing patient and employee complaints and finding solutions and resolutions to issues or complaints. This position assists in the oversight of the health center’s overall risk, quality and compliance, as well as quality assurance to provide top notch quality care in a safe environment for both patients and staff.

Planned Parenthood Arizona (PPAZ) is Arizona’s largest reproductive health care provider, serving over 34,000 patients every year. PPAZ also works to educate communities, lead research directly impacting Arizonans; and advocate for access to health care, resources, and democracy regardless of your race, gender, class, orientation, identity, or status.

Given that Arizona could ban abortion with a court decision on any day, working with impacted communities and activated supporters is a keystone of PPAZ’s organizing philosophy: lived experience and the stories that go along with those experiences are invaluable currency when working to educate decision-makers on the impacts of public policy or court decisions like Dobbs that overturned Roe.
GENERAL PRIORITIES
Models and ensures the highest standard of professionalism, work standards and customer service levels and care.
Sets standard of excellence and adherence to PPAZ's core values of respect, teamwork, professionalism, open communication and integrity for all health center staff, patients and volunteers.
Coordinates the flow of work in the front and back office area for assigned Health Center. Assigns tasks on a daily basis to Team Leads, Health Care Assistants, Surgical Assistants or Volunteers to facilitate effective and efficient handling of the workload. Works under agreed upon general principles set forth by the Center Manager.
Ensures proper training of Team Leads and Health Care Assistants. Provides support and arranges for ongoing training, as needed, for effective work performance.
Performs duties of Team Lead or Health Care Assistant, as needed.
Submits all required occurrence and incident reports per PPAZ policy.
Ensures all health center records are properly filed and confidentiality is maintained.
Assists in the management of day-to-day health center activities.
Adheres and assists in health center security and safety procedures.
Manages and facilitates health center flow.
Participates in patient care as patient flow dictates.
Ensures compliance by monitoring and reviewing logs, and auditing charts.
Communicates with staff to ensure the health center has supplies and equipment necessary for the provision of health services. Places all orders and verifies receipts in the electronic management system. Assists with inventory management and control.
Collaborates with Center Manager to meet health center productivity and operational goals in conjunction with budgetary adherence.
Assists with the management of inventories, daily closing procedures, petty cash and ensure balance of daily receipts.
Ensures expected patient care and customer service levels at health center.
Assists patients with service questions, concerns or complaints.
Sets standard of excellence and adherence to PPAZ's core values of respect, teamwork, professionalism, open communication and integrity for all health center staff and volunteers.

EDUCATION AND/OR EXPERIENCE
High School Diploma or GED and three years healthcare assistant experience is required.

Demonstrated work experience with the public or patients preferably in a surgical, family planning or health care setting. Prefer experience in patient advocacy, injections and venipuncture.

Highly preferred candidate will have worked both services of family planning and abortion.

Must demonstrate the ability to relate and be sensitive to patients needs in a non- judgmental manner.

Strong patient/customer service and interpersonal skills required.

Must be able to work as part of a team and be flexible.

How to Apply

When applying please check your junk/SPAM folder for the invite for a phone screening.

This job requires a background check once a job offer is extended to the final candidate. PPAZ does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers being the current criminal justice system and its effect on background checks. We understand that these barriers more often negatively impact BIPOC, and as an organization, we are working to eliminate those barriers.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. PPAZ encourages all interested parties to apply for this position.

Planned Parenthood Arizona is an Equal Opportunity Employer.