Plan IT Group is looking for a Customer Operations Coordinator onsite in Maple Grove, MN for a global client.

This position handles the day-to-day client relationship with clients from a warehouse perspective. This role acts as the client liaison to meet their ongoing technology needs through data entry, customer service, reporting/trouble-shooting issues, staging products and making recommendations on product alternatives and materials.

Position Details:

• Hourly position based upon experience & skill level
• Contract position estimated through Dec 2023
• Standard work hours: Monday - Friday 8:00-5:00pm CST
• Location: Onsite - Maple Grove, MN 55369

Responsibilities:

• Monitor client ticketing system and entering manual data entries into ERP; respond to client ticketing system within 24 hours to maintain service level agreement (SLA).
• Work on sales orders and service tickets. Inform supervisors of product backorders and make substitution recommendations.
• Contact Service Desk staff to help with general questions and order modifications.
• Update the Inventory Web Portal to more accurately display data.
• Engage in ongoing communication with Client regarding voice product inventory levels, refurbishing needs and products to order.
• Answering questions and address ad-hoc requests for Clients and Third Tier Distributors.
• Complete miscellaneous reports requests, such as:
  • Backorder report
  • Voice product threshold report
  • Equipment shipped/received report
  • Production schedule
  • Voice and data refurbishing reports
• Daily/weekly discussions and meetings with Client Services team.
• Participate in project calls with clients and Project Managers.
• Receive, stage, ship and reserve bill of materials.
• Additional duties as assigned.

Qualifications:

• High School Diploma, or equivalent
• 3 years of experience in product control or service coordination
• Excellent email communication
• Proficiency with Smartsheet and/or excel experience
• Strong customer service
• Knowledge of basic material ordering processes

About the Company:
PlanIT Group

PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.

Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.

Company Size:
500 to 999 employees

Industry:
Government and Military

Founded:
0

Website:
https://www.planitgroup.com/