Epicor Support Analyst

Our client is a dynamic organization in need of a talented Epicor Support Analyst to join their team. They are a manufacturing company committed to delivering excellence in their industry.

If you are passionate about providing exceptional technical support and contributing to successful ERP implementations, we want to hear from you.

Responsibilities :

• Technical Support :
• Provide day-to-day technical support to end-users, addressing inquiries, and troubleshooting system issues related to the Epicor ERP platform.

Collaborate with users to understand and resolve issues promptly, ensuring minimal disruption to daily operations.

• Implementation Assistance :
• Support the implementation of various ERP modules, focusing on areas such as purchasing, MRP (Materials Requirement Planning), and Scheduling.

Work closely with project teams to configure, test, and deploy solutions that align with business requirements.

• User Training :
• Assist in the development and delivery of user training programs to enhance end-users' proficiency in utilizing Epicor ERP functionalities.

Create and maintain documentation to support end-users in performing their day-to-day tasks effectively.

• System Enhancement :
• Collaborate with the IT team and key stakeholders to identify opportunities for system enhancements and optimizations.

Participate in the testing and implementation of system upgrades and patches.

• Continuous Improvement :
• Proactively identify recurring issues and implement solutions to prevent future occurrences. Stay abreast of industry best practices and recommend improvements to optimize system performance.

Qualifications :

• Proven experience providing technical support for Epicor ERP or a similar ERP system.
• Familiarity with purchasing processes, MRP, and Scheduling modules within an ERP system.
• Strong troubleshooting skills and the ability to analyze and resolve complex technical issues.
• Excellent communication skills, with the ability to interact effectively with end-users and cross-functional teams.
• Detail-oriented with a commitment to delivering high-quality support.

Benefits :

• Affordable insurance plans
• Biweekly bonuses based on manufacturing goals
12 hours ago