Planet Smoothie is Hiring a Crew Member/Counter Server Near Lithonia, GA
Job DescriptionOverall Responsibility: This job role is vital to the success of Planet Smoothie. The counter server ensures we have top notch customer service and that are products are served with 100% satisfaction. It is the counter server’s responsibility to provide customers with prompt service, quality beverages and products. At Planet Smoothie, we want our customers to experience a friendly, upbeat, clean and comfortable atmosphere. Key Areas of Responsibility:
Acts with integrity, honesty & knowledge that promotes the culture, values & mission of Planet Smoothie
Customer driven: welcomes and engages with every customer who visits Planet Smoothie
Delivers legendary customer service by determining the customer’s needs & suggesting products to enhance service & meet or exceed sales goals.
Prepares all smoothies to exact recipes and standards
Follows health, safety and sanitation guidelines for all products
Follows Planet Smoothie’s standards for stocking and storing of products
Maintains a clean and organized workspace so that partners can locate resources and product as needed
Presents oneself as friendly and enthusiast about “Changing the way the Planet eats.”
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Maintain a detailed knowledge of Planet Smoothie’s products
Develops rapport with loyal customers by learning their names and favorite smoothies
Follows store policies and procedures outlined by the general manager
Follows the policies and procedures for handling cash and using the cash register
Contributes to the store goals for increasing sales and improving profits
Creates ways for customers to interact with our product; sampling, up sale, etc.
Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
Assists with new partner training by positively reinforcing successful performance and giving respectful coaching as needed.
Contributes to positive ream environment by recognizing changes in partner morale & performance & communicating them to the store manager
Maintains regular and consistent attendance and punctuality