7 Overnight Member Services Representative Jobs in Des Plaines, IL
Planet Fitness is Hiring an Overnight Member Services Representative Near Des Plaines, IL
The Overnight Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. In addition, you will be responsible for closing that day’s shift for that business day. You will also be primarily responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience.
Schedule
- Full Time
- Monday - Friday: 10:00 PM to 6:00 AM
- 8-hour shift
Or
- Full Time
- Saturday - Wednesday: 10:00 PM to 6:00 AM
- 8-hour shift
Or
- Full Time
- Thursday - Sunday: 10:00 PM to 6:00 AM
- 8-hour shift
Essential Duties and Responsibilities
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
- Stock locker rooms with proper supplies/paper products.
- Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to the Club Manager.
- Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
- 401k plan after 3 months of service
Qualification Requirements
- Must have a satisfactory background check.
- Punctuality and reliability are a must.
- Superior customer service skills, preferably in the fitness industry.
- Exceptional leadership, diplomacy and listening skills.
- Basic computer proficiency.
- Hard working, enthusiastic, energetic, upbeat, and positive attitude!
- Strong problem resolution skills.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Job Summary
Full Time
$43k-53k (estimate)
01/06/2024
06/26/2024
planetfitness.co.za
1,000 - 3,000
1995
MANUEL RIVERA
<$5M
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The following is the career advancement route for Overnight Member Services Representative positions, which can be used as a reference in future career path planning. As an Overnight Member Services Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Member Services Representative. You can explore the career advancement for an Overnight Member Services Representative below and select your interested title to get hiring information.
If you are interested in becoming an Overnight Member Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Member Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Overnight Member Services Representative job description and responsibilities
Provide a resolution for customers problem
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Respond to the needs of customers and be able to take care of their requests.
01/24/2022: El Paso, TX
Acknowledge phone calls or emails from the customer
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Reached customers expectations by explaining every details they need.
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Must have the ability to simultaneously enter data while speaking with members over the telephone.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Overnight Member Services Representative jobs
Ability to use positive language.
02/24/2022: Lebanon, PA
Be functional and flexible
12/31/2021: Lynchburg, VA
strives to deliver excellent quality of service
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Be patient when dealing a difficult customers
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Even with extensive training and experience, customer service representatives won’t know how to help every customer.
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Step 3: View the best colleges and universities for Overnight Member Services Representative.
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