Responsibilities

• Set up workstation computers and necessary peripheral devices (webcams, printers etc.)

• Check computer hardware (HDD, mouses, keyboards, cameras, etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Install and maintain local networks to optimize performance levels
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Perform troubleshooting to diagnostics to resolve problems
• Maintain service records and history of equipment
• Assist development team with projects and upgrades as needed
• Troubleshoot network infrastructure and recommend solutions for improving network
• ABC/DataTrak POS (Point of Sale) terminals and equipment:
  • Repair and maintain current equipment
  • Install new equipment
• Troubleshoot and repair in store media/AV systems (TV’s, Audio, and Displays)
• Troubleshoot any issues with security camera systems
• Troubleshoot phone, internet, and cable systems and work with providers/vendors
• Remain up to date on latest industry trends and standards.
• Monitor all IT and AV work orders daily.

Qualifications

• Bachelor’s degree or equivalent related work experience. A combination of experience and education may be considered in lieu of a Bachelor's degree.

• Working knowledge of the underlying technical underpinnings of networks and storage solutions, phone systems, and managing complex enterprise systems is a must.
• Strategic thinker and confident when working with technology partners and cloud providers.
• Experience assisting major system upgrades from a change management perspective
• Ability to identify user requirements, lead change management, root cause analysis, problem solving, technical project management, and resolving production outages.
• Experience with vendor relationship management
• Experience in multi-retail locations desired
• Excellent communication skills
• Demonstrates attention to detail
• Must be team oriented, self-motivated, and well organized

• Same-day pay

• Competitive compensation packages including medical, dental and vision plans.
• Medical/Life insurance/Disability/Health/wellness programs.
• A strong commitment to your development and internal advancement opportunities.
• Retirement savings and investment plan with employer match.
• Generous paid time off and paid holidays.
• Free Black Card Membership.
• Company provided laptop, cell phone, and tools
• Company vehicle

Social Responsibilities

Working Environment

Physical Requirements

Position Type/Expected Hours of Work

Travel

EEO Statement