Grow with us!
We are looking for leaders!

Get an amazing opportunity to demonstrate your leadership abilities by stepping into the role of a Shift Leader! You will get a chance to learn from Club Managers and assist with the oversight and operation of a Planet Fitness facility, development of team members, and provision of world class customer service!

In one to two years, you could be earning $50k a year with Planet Fitness!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80 clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10 new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional
Director overseeing 10 locations!

See for yourself!

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities
- Provide an exceptional customer service experience.

• Assist in recruiting, hiring, and developing an entire team of high performers
• Assist General Manager with staff oversight and management
• Assist in scheduling and supervising staff.
• Assist in ensuring entire team is providing a world class member experience at all times
• Assist in resolving member, staff, and club issues, concerns, and challenges, as they arise
• Involved in all front desk related activities including but not limited to:
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Contribute to and assist in oversight of detailed cleaning in all areas of the facility.
• Assist in supply ordering, within club needs and budget parameters.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Job Type: Full-time

Pay: $13.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Knightdale, NC 27545: Relocate before starting work (Required)

Work Location: In person