Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.

Member service oversight - Ensuring staff is providing a superior customer experience at all times.

Assist in resolving or escalating employee issues or concerns.

• Involved in all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications / Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma / GED equivalent required.
• Must be 18 year of age or older.
• Manage inventory system for club operations
• backup support for any employee who is absent
• Hold staff accountable to policies and procedures
• Hold members accountable to club policies
• Delegate responsibilities to club staff and enforce all PF policies and procedures
• Partner with GM to decrease club turnover by hiring, motivation, developing and leading competent staff members focused on creating raving fans
• The assistant general Manager is responsible for all club operations
• Partner with GM to complete one-on-ones on time with development goals and objectives
• Model Servant leadership through daily interactions

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Last updated : 2024-05-20