Our Job Opening :

Some of your responsibilities will include :

Staff Management

• Create staffing schedules with the assurance that all shifts are regularly covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
• Resolve employee issues or concerns in a professional manner.
• Provide backup support for any employee who is absent.
• Customer Service / Front Desk Activities :
• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
• Authorize expenditures and refunds.
• Club Cleanliness and Maintenance :
• Keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Ensure restrooms are clean, stocked and clutter free by creating and following routine cleaning schedule.
• Oversee the safety of employees, members and club property by determining when equipment or facilities are in need of repair and communicating to Facilities Maintenance team in a timely manner.

Miscellaneous

• Oversee the ordering of club supplies using specific budget based on club requirements.
• Track Key Performance Indicators such as guest counts, cancels, info calls (weekly, monthly, annually).
• Manage marketing efforts by ensure that staff is aware and trained on all marketing promotions.

Qualifications

• 1 year of customer service experience is preferred, preferably in the fitness industry.
• Must be 18 years of age or older.
• Basic computer proficiency (Microsoft office Suite).
• Superior problem-solving skills.
• Exceptional leadership and diplomacy skills.
• A passion for health and fitness.
• Physical Demands / Requirements :
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to lift to 50 lbs.

Last updated : 2024-05-07