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4 Member Services Representative (Opener) Jobs in Falmouth, ME

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Planet Fitness - Portland ME Group
Falmouth, ME | Full Time
$35k-43k (estimate)
1 Week Ago
Planet Fitness - Portland ME Group
Falmouth, ME | Full Time
$35k-43k (estimate)
1 Week Ago
Planet Fitness
Falmouth, ME | Full Time
$35k-42k (estimate)
1 Month Ago
Planet Fitness - Portland ME Group
Falmouth, ME | Full Time
$35k-42k (estimate)
2 Months Ago
Member Services Representative (Opener)
$35k-43k (estimate)
Full Time 1 Week Ago
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Planet Fitness - Portland ME Group is Hiring a Member Services Representative (Opener) Near Falmouth, ME

Benefits:
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development

Are you interested in fitness and wellness?


Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today!
Job Summary
Hours: Monday thru Friday (4:30am- 12:30pm)
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.
Reports To
Club Manager and Assistant Club Manager
Essential Duties and Responsibilities
Customer Service/Front Desk Activities
  • Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome!
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts
  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Check members into fitness classes daily using Datatrak systems.
  • Create new memberships and guest accounts for members.
  • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance
  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean restroom and wet area and keep stocked.
  • Complete daily and weekly cleaning responsibilities.
  • Complete walkthroughs of club every 20 minutes.
Miscellaneous
  • Track Key Performance Indicators such as guest counts, cancels, info calls
  • Assist with inventory counts.
  • Uphold the positive, energetic, upbeat culture of Planet Fitness.
  • Be a brand ambassador by leading a judgement free lifestyle.
  • Be aware of all marketing efforts including enrollment rates.
Qualifications/Skills
  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Positive leadership and diplomacy
  • Problem solving
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability
Physical Demands
  • Visible continuous activity during shift
  • Continual talking in person or on the phone to members during shift
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Frequent cleaning of equipment and facilities

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-43k (estimate)

POST DATE

06/11/2024

EXPIRATION DATE

06/13/2024

Show more

Planet Fitness - Portland ME Group
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The job skills required for Member Services Representative (Opener) include Customer Service, Billing, Problem Solving, Leadership, Integrity, Accountability, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Representative (Opener). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Representative (Opener). Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Member Services Representative (Opener) positions, which can be used as a reference in future career path planning. As a Member Services Representative (Opener), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative (Opener). You can explore the career advancement for a Member Services Representative (Opener) below and select your interested title to get hiring information.