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Member Services Representative

Maine Public Employees

Augusta, ME | Full Time

$33k-40k (estimate)

3 Months Ago

Member Services Representative

$33k-40k (estimate)

Full Time 3 Months Ago

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Maine Public Employees is Hiring a Member Services Representative Near Augusta, ME

Maine Public Employees Retirement System (MainePERS) seeks a friendly, energetic, and organized person to join our Member Services Representative team. The candidate must have an attention to detail and be able to multi-task and redirect focus with frequent phone interruptions. MainePERS is an established, professional and dynamic organization that manages a variety of employee benefits for Maine’s public sector workers.

Primary responsibilities focus on quality customer service in assisting our members (State, Teacher, and Participating Local District employees) at various stages of their membership. The work may include receiving paperwork and ensuring its completeness and accuracy; processing changes; retrieving account information for members and explaining the information to them, both over the telephone and in person. In addition, the position provides operational support by processing member requests including gathering information and verifying completeness prior to forwarding the results into the workflow process.

Qualifications:

A high school diploma is required plus four (4) years of responsible, self-directed work experience in an office environment.

Demonstrated successful customer service experience by phone and/or in person Familiarity with using Windows or web-based computer applications

Preferred Qualifications:

Associates Degree

Salary begins at $43,763 if annualized.

Benefits: We offer an outstanding benefit package including: Health Insurance, Dental Insurance (fully paid), Vision Care, Life Insurance, Defined Benefit Pension Plan, Deferred Compensation Plan, impressive Tuition Reimbursement, 13 Paid Holidays, Generous Vacation and Sick Leave.

Job Summary

JOB TYPE

Full Time

SALARY

$33k-40k (estimate)

POST DATE

03/11/2023

EXPIRATION DATE

06/24/2024

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The following is the career advancement route for Member Services Representative positions, which can be used as a reference in future career path planning. As a Member Services Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Representative. You can explore the career advancement for a Member Services Representative below and select your interested title to get hiring information.