7 Overnight Member Services Representative Jobs in Dayton, OH
Planet Fitness OH/DE Knapp Group is Hiring an Overnight Member Services Representative Near Dayton, OH
Job Description
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Job Summary
Full Time
$36k-45k (estimate)
04/27/2024
05/14/2024
The following is the career advancement route for Overnight Member Services Representative positions, which can be used as a reference in future career path planning. As an Overnight Member Services Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Member Services Representative. You can explore the career advancement for an Overnight Member Services Representative below and select your interested title to get hiring information.
If you are interested in becoming an Overnight Member Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Member Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Overnight Member Services Representative job description and responsibilities
Provide a resolution for customers problem
12/29/2021: Pensacola, FL
Respond to the needs of customers and be able to take care of their requests.
01/24/2022: El Paso, TX
Acknowledge phone calls or emails from the customer
03/19/2022: Tallahassee, FL
Reached customers expectations by explaining every details they need.
01/16/2022: Salisbury, NC
Must have the ability to simultaneously enter data while speaking with members over the telephone.
01/19/2022: Lompoc, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Overnight Member Services Representative jobs
Ability to use positive language.
02/24/2022: Lebanon, PA
Be functional and flexible
12/31/2021: Lynchburg, VA
strives to deliver excellent quality of service
01/12/2022: Knoxville, TN
Be patient when dealing a difficult customers
03/11/2022: Florence, SC
Even with extensive training and experience, customer service representatives won’t know how to help every customer.
01/02/2022: Columbus, OH
Step 3: View the best colleges and universities for Overnight Member Services Representative.
