2 Member Services Rep Floater Jobs in Bountiful, UT
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Member Services Rep Floater
$37k-45k (estimate)
Full Time
3 Months Ago
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Planet Fitness - Fitton Clubs is Hiring a Member Services Rep Floater Near Bountiful, UT
We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
- Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point to sale system.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
Club Cleanliness and Maintenance:
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
- Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
- Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Prior Customer Service experience preferred
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Upbeat, positive and professional attitude
- Punctuality and reliability are a must.
- Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
Physical Demands/Requirements:
- Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
- Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
- Ability to talk continually in person or on the phone during shift.
- Maintain physical ability to administer CPR in the event of medical emergency.
- Ability to see in normal visual range with or without correction.
- Ability to hear in the normal audio range with or without correction.
Why you should join Planet Fitness?
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
Want more reasons?
- Medical, Dental, Vision Insurance
- PTO – Paid Time Off
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- STD, LTD, Term Life Insurance and other benefits
Note: We participate in E-Verify for all Utah locations.
E-Verify Participation Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf
Job Summary
JOB TYPE
Full Time
SALARY
$37k-45k (estimate)
POST DATE
02/14/2023
EXPIRATION DATE
04/26/2024
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The following is the career advancement route for Member Services Rep Floater positions, which can be used as a reference in future career path planning. As a Member Services Rep Floater, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Rep Floater. You can explore the career advancement for a Member Services Rep Floater below and select your interested title to get hiring information.
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