Position Summary:

The Dental Treatment Coordinator is a sales management position. A Treatment Coordinator closes or assists in closing the treatment plans generated by the doctor. The Dental Treatment Coordinator will provide superior customer service to patients, explain insurance benefit breakdowns, communicate treatment plans, and manage assigned Treatment Coordinators.

Primary Responsibilities:

• Manages the process for communication, distribution, and conversion of treatment plans from diagnosis to acceptance
• Act as the central point of contact within the organization
• Ability to effectively communicate treatment plans to patients and appropriately prioritize the services needed
• Provide excellent phone skills: clear, articulate communication to accurately describe our services to patients and collect information
• Deliver prepared scripts in both Spanish and English to deliver pre-operatory patient information
• Respectfully address patient concerns and questions
• Ability to work in a fast-paced environment; the flexibility to handle multiple priorities while maintaining a high level of professionalism
• Obtain patient insurance information prior to appointment in order to expedite financial decision making
• Explain insurance benefits and payment plan options to patients
• Complete accurate records of telephonic interactions, orders, and accounts
• Other administrative/ support duties as needed

Knowledge, Skills, & Experience Requirements:

• Dental knowledge (Required)
• Knowledge of dental insurance
• At least two years of experience as a treatment plan coordinator, office manager, or administrative role at the dental office. (Required)
• Fluency in English & Spanish (Required)
• Proficiency with Microsoft Office

Pay Rate: $16.00 - $19.00 per hour

Language:

• Spanish (Required)
• English (Required)

About Planet Dental:

Planet Dental is founded on creating extraordinary experiences for both patients and staff. The company initially started out with two Doctors who had a vision. This vision was based on four core values still in existence today.

o Growth
o Respect
o Impact
o Positivity

The belief in these values is how we push ourselves to excellence. They aren't just words used in the office - we believe in them wholeheartedly. So much so, they accompany us in our day to day lives. Yet, what we believe above all else is one must have balance. At Planet Dental, we invest the most time into our team members.

We acknowledge when you join our family, you aren't just looking for a job.

• You want to be challenged.
• You want to serve a purpose.
• You want a career.

We want you to join our team.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person