As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.

Summary

An online fulfillment supervisor's role focuses on keeping customers satisfied with the company's services through managing the success and efficiency of all delivery processes and procedures.

This includes but is not limited to; Employee management, ensuring State and company compliance is being maintained, maintaining METRC accuracy and working with inventory during audits, tracking and reporting sales metrics, managing customer satisfaction and holding personnel accountable.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee and account for all aspects of the marijuana delivery program

Assess customer engagement, optimize the tech and workflow to minimize cancelation, wait time and customer frustration

Monitor the transactions made by the department looking for errors or discrepancies that could impact the general inventory or METRC accuracy.

Check body cam footage on a weekly basis for compliance and training purposes. Delete footage regularly; making sure there is adequate storage.

Provide constant and consistent feedback to upper management regarding the profitability or problems in the department.

Increase the conversion rate of site visitors

Provide feedback to marketing regarding sales or promotions that would benefit the delivery department.

Make sure they department is properly opened and closed at the start and end of each day

Enforce company policies and attendance guidelines for all delivery agents.

Act as a role model for the rest of the delivery department.

Communicate with the technology providers to ensure accurate product and pricing info is display on the website.

Create and maintain SOP's for delivery and pickup activities.

Oversee accident and incident response plans, facilitate investigations, planning ahead for possible security concerns.

Empowers team by providing a clear direction and providing ongoing coaching and support.

Maintains highest level of presentation, customer service, and compassion to all customers.

Stays informed and knowledgeable about state and local laws, regulations and industry news.

Maintain daily cleaning requirements including, sweeping, mopping, dusting of your workstation, interior glass displays, employee restroom, and patient waiting areas.

Keep displays clean, organized, and properly stocked.

Daily compliance with MME policies including but not limited to; state / local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.

Comply with all HR policies including confidentiality and non-disclosure.

Supervisory Responsibilities

Directly supervises up to 10-30 employees in the Online Delivery Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees;

addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must complete Osha 10 Industry Training within 6 months of hire (company paid)

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data;

designs work flows and procedures.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities;

strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments;

requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity;

keeps technical skills up to date.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions;

works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget;

manages project team activities.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension;

keeps others adequately informed; selects and uses appropriate communication methods.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions;

demonstrates group presentation skills; participates in meetings.

• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback;
• contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives;

supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs;

presents numerical data effectively; able to read and interpret written information.

Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance;

prepares and supports those affected by change; monitors transition and evaluates results.

Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results;

recognizes contributions; encourages training and development.

Team Leadership - Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals;

acknowledges team accomplishments.

Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently;

sets expectations and monitors delegated activities; provides recognition for results.

Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others;

accepts feedback from others; gives appropriate recognition to others.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities;
• makes self-available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth;

solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.

continually works to improve supervisory skills.

Assistance - Assist the delivery manager in specific tasks and duties that effectively benefit the department.

Business Acumen - Demonstrates knowledge of market and competition; aligns work with strategic goals.

Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control.

Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles;

upholds organizational values.

Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values;

supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation;

able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Attendance / Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.

completes tasks on time or notifies appropriate person with an alternate plan.

Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work;

develops innovative approaches and ideas.

Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.

Planning / Organizing - Uses time efficiently; sets goals and objectives; organizes or schedules other people and their tasks;

Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.

Completes work in timely manner; works quickly.

Reasoning Ability-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have experience of an Inventory system; Microsoft office software.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and / or affiliates to try and gain access to your personal information.

This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone's direct deposit information, and their banking login and password.

Planet 13's Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees.

These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.

Last updated : 2024-03-04