Room Attendant Job Description

Hotel Description

The Monsaraz, Tapestry Collection, is a truly unique experience for our guests, driven by the passion and care of our associates. We will demonstrate the art of hospitality by evoking a refined yet simple hospitality experience. Sophisticated yet simplistic, old Spanish with a modern touch. These terms may seem contradictory but that’s what this design is all about. This hotel will combine old world charm with modern day amenities that guests crave.

Hotel Culture

Our team will be the passport to Point Loma and San Diego, being able to speak to our brand pillars, details of the hotel that are further described in this document, describe in detail the flavors and spirit of Westerly Public House, Dark Horse Coffee, Point Loma attractions and restaurants, and different activations.

Our associates will know the balance between being “San Diego hospitable” while keeping the “hotel magic” alive for our guests, by staying fresh, polite, humble, proud, and positive. Exuding the refined yet simple energy will leave our guests wanting more and building the “loyalty beyond reason” that brings the business back to us.

Our team members are one of a kind and are always there to give you the ‘locals favorite spots’ or even host their own outings as a way to share their passions. We aim to do hospitality the way it should be done. Come join us in Point Loma, the place “where California began”.

Food and Beverage Vision

Westerly Public House, 60 seat Cali-Aussie style restaurant, will showcase the flavors and spirit of the coastal towns of Venice Beach, California and Bondi Beach, Australia. Both coastal havens have matching climates, surfing culture, clean living and a love for life, making this the perfect ethos for Monsaraz.

Job Description

Maintain the hotel rooms and building to ensure safe and clean experience for hotel guests, associates and vendors.

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping. 

• Adhere to cleaning procedures and instructions for use of cleaning agents. 

• Strip beds and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs. 

• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly. 

• Push and pull vacuum throughout entire room and empty trash. 

• Replenish amenities, linens, and supplies in guest room. 

• Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room. 

• Turn in all lost and found items in a timely fashion to Housekeeping Manager/Supervisor.

• Take ownership in the full guest experience including driving the “San Diegan” experience.

• Be the brand ambassador by promoting the brand to guests, connecting the guests to what makes the Monsaraz unique.

• Take ownership in the guest experience by continuously focusing on ways to build guest loyalty, adapt to feedback, and always seeking to reduce areas of opportunity and grow strengths.

• Comply with attendance rules and be available to work on a regular basis

• Perform any other job related duties as assigned.

Experience, Skills and Knowledge

• Previous cleaning experience, preferably in a hotel environment.

• Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. with or without reasonable accommodation.

• Ability to move throughout building, bend, stoop and reach continuously and repetitively with or without reasonable accommodation.

• Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs. with or without reasonable accommodation.

• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.

• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. 

• Knowledge of chemical cleaning agents and operation of various cleaning equipment with or without reasonable accommodation. 

• Must be able to receive instructions and communicate progress of work assignments.

• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity. 

Benefits Lamming Co. is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment – our associates!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. In addition, our Hotel Room Discount programs provide additional incentives for choosing the Monsaraz, Tapestry Collection by Hilton, as your employer.

Lamming Co. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.