IT Analyst

Summary:

The IT Analyst performs duties across the IT roles of IT Technician and Systems Analyst. The daily workload will fluctuate and consist of portions of each role. A typical day will consist of performing break/fix tasks mixed with creating, updating, and executing SQL reports and providing application support for our ERP system.

Essential Functions/Primary Duties:

IT Technician role:

• Provide support of hardware/software running on workstations as needed.
• Troubleshoot workstation, network, and peripheral devices, when escalated.
• Perform account administration, when needed.
• Assist with training new IT employees and company employees, as needed.

Systems Analyst role:

• Creating SQL queries using MYSQL at the request of executive management to mine information, produce reports, and process batch updates to inventory.
• Support our ERP system by using a knowledge of the databases and software to troubleshoot business issues, ensure the software is working correctly, correct data problems, and ensure integrations with other software is fully functional.
• Work with vendors to coordinate updates to system software, enhancements to enterprise software, and other issues as identified.

Education/Experience:

• Associate degree in an IT related discipline required. Bachelor s degree in an IT related discipline preferred.
• 1-3 years building supporting an ERP system highly desired.
• 1-3 years writing and altering SQL code required.
• Basic knowledge of computer hardware/software
• Working knowledge of servers.
• Experience supporting Microsoft Office 365.
• Experience with Active Directory/Domain management preferred.
• Experience with general IT support highly desired.

Skills/Attributes:

• Demonstrated ability to collaborate effectively.
• Demonstrated ability to meet deadlines, resolve issues, and fully execute planned work.
• A positive attitude!
• Demonstrated ability to hold themselves accountable to achieve results.
• Demonstrated ability to fully plan small implementations.
• Demonstrated ability to learn quickly.

Working Conditions:

The work environment is typical of an office setting with occasional work required in the warehouse or after normal business hours.

Supervisory Responsibilities:

This is a non-supervisory position.

Physical Requirements:

The physical demands of this position are representative of those that must be met to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer.
• Occasional standing when working on issues or assisting with problem resolution.
• Must be able to lift up to 20 pounds at a time.

Position Type/Expected Hours of Work:

This is a full-time, day shift position with typical work hours of Monday through Friday from 8:00 am to 5:00 pm. Some after-hours work is probable, as some activities must be performed when users are not active. Potential for some flexibility in start/stop times.