Server

Job Title: Server

Reports To: General Manager

FLSA Status: Non-Exempt

Summary: Sales and service of Food and Beverage to guests. Presents guest with bill and accepts payment, server banking.

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• First, be very knowledgeable about the menu items
• Immediately greet the guest.
• Display your personality. Be the individual you are.
• Take their drink order first
• Remind the guest of the daily specials and featured items menu
• Answer any questions the guest asks
• Deliver their drinks
• Take their order and send it to the kitchen
• The food runner or server will bring the items to the table. The food runner or server should verify for accuracy and then announce the items to the guests as the items are placed in front of the guest.
• The food runner or server asks if anything additional is needed such as extra pitas or condiments
• The server should consistently follow up with the guest. Verify happiness with food, refill drinks
• After guests are finished eating, pre-bus the tables. Provide a left over container if necessary for the guest.
• Suggestive sell dessert items
• Serve guest dessert orders
• At check time, provide the guest the check in a check presenter.
• Thank the guest for coming in and welcome them back.
• Selling of alcoholic drinks to guests. and checking identification for age.
• Maintain cleanliness and organization of restaurant and lounge area.
• Complete all required side work.
• May be required to be responsible to work with till and turn in balance.
• Provide courteous service and be cordial to all employees and guests.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Skills – Server must be able to serve hot and cold dishes, and drinks, including alcoholic drinks.

• Guest Service - Responds promptly to guest needs.

• Interpersonal – Provides a friendly and hospitable service to guests

• Oral Communication - Speaks clearly and listens to guests; responds well to questions;

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments;

• Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses:

Food Handler’s Card

Local government food safety certification where applicable

Local government alcohol service certification where applicable.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather); server stands generally 100% of the time at work, work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather) and extreme heat (non-weather). The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. Stamina to work up to 40 hours each week, more if needed. Be able to work open, mid, and close shifts as required.