Full job description

Piqua Harley-Davidson is seeking an outgoing and personable customer service Rockstar to act as the liaison between our customers and technicians in the Service Department at our dealership in Piqua, OH. If you are a positive, upbeat, and interactive Service Advisor with a passion for motorcycles, this opportunity may be perfect for you!

Responsibilities

• Schedule appointments for repair, maintenance, and recall work.
• Greet customers, inspect their motorcycles, and answer questions.
• Document problems with Motorcycles and clearly describe any issues.
• Notify the Service Manager of additional work needed or any delays in expected completion as soon as they become known, so the customer can be immediately notified.
• Advise customers on necessary/suggested services and cost.
• Offer additional services and products, including special promotions.
• Review repair orders in progress to ensure quality and timeliness.
• Follow the status of a customer's motorcycle from service bay entry through the completion of work.
• Communicate any changes in timeline, repairs, or cost to the customer.
• Upon completion of work, review the work order with the customer.
• Other duties as assigned.

Qualifications:

• 1 years of powersports or automotive dealership experience
• Excellent customer service and verbal and written communication skills
• Experience writing concise but detailed repair orders for vehicles - powersports or automotive, desired
• A positive attitude and strong work ethic
• Pleasant, energetic, conscientious, and dependable personality
• Ability to multi-task in a fast-paced environment
• Valid driver's license and a good driving record
• Motorcycle endorsement preferred

Benefits:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success! Plus...

• Healthcare, Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance!)
• Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long term career...we promote from within!!
• Base pay plus performance pay plan allowing you to make a great living!
• And more…

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Job Types: Full-time, Part-time

Pay: $30,000.00 - $70,000.00 per year

Day range:

• Weekends as needed

Shift:

• Day shift

Ability to Relocate:

• Piqua, OH 45356: Relocate before starting work (Required)

Work Location: In person