About the Job:

This position averages 28 hours per week with an every-other-weekend rotation. The schedule includes 10-hour weekday shifts and 8-hour weekend shifts. There may be a sporadic need to provide coverage at other locations for schedule needs or vacation coverage, which is eligible for travel/mileage reimbursement.

Job Description:

Under general supervision, the EMT assists the Providers, Nurses, Clinical Assistants, Patient Service Representatives, Clinic Management, and Practice Administrator/RN in delivering expert medical care to our patients.

Day-to-day activities will vary from greeting patients, telephone coverage, visit registration, assisting/directing patients with inquiries, operating diagnostic radiographic equipment, and collecting patient information, all while executing our goal to provide top-notch care.

Overall, this position has a direct interaction with patients and is an integral component in helping deliver our mission of bringing ER expertise to life's little emergencies.

Requirements:

• The ideal team member will have prior relevant experience in a similar or same environment, 1-3 years preferred.
• Emergency Medical Technician certification, as well as a high school diploma or equivalent, is required.
• As we provide services seven days a week, this job does require evening hours and weekend rotations.

Essential Duties and Responsibilities:

• Provides exemplary customer service; greets and treats all patients, visitors, and coworkers with courtesy and discretion.
• Communicates in a courteous, professional, cooperative, and mature manner.
• Answers telephone calls in a timely and polite manner; either responds to inquiries or directs caller to appropriate personnel while entering appropriate clerical notation into practice management software.
• Maintain and document accurately a patient's electronic record of care.
• Enters confidential personal health information into a computerized system with a high rate of accuracy.
• Complies with federal and local laws in ensuring patient privacy and confidentiality.
• Rooms patients: Collecting clinical intake information, which includes medical history, medications, and allergies, capturing Vital signs.
• Gathering information relative to the presenting illness or injury.
• Perform and complete patient testing including EKGs, Visual Acuity, Height, Weight, and Venipuncture Specimen Collection.
• Collect and proficiently perform Point-of-care testing, including Influenza, Lyme, SARS-CoV-2, Mononucleosis, RSV, and Strep. A urine dipstick, and urine pregnancy.
• Application of pre-fabricated splint and other Orthopedic durable medical equipment to the patient with instruction of use.
• Administering medications, including intramuscular and subcutaneous injections proficiently.
• Assisting providers with procedures setup and during procedures as required.
• Reviewing visit summaries and home care instructions with patients including prescriptions provided and work or school notes as well as follow-up care.
• Provide after-visit follow-up phone calls to patients as needed, and relay any diagnostic testing results.
• Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized.
• Assisting Front Desk Staff with patient clerical tasks as needed.
• Scans patient paper documents or cards into the practice management systems and labels appropriately per protocol.
• Perform other tasks as delegated by the Provider, Nurse, Practice Coordinator, Practice Operations Supervisor, or Practice Administrator/RN..

To be successful with us, you must possess:

• High standard of work ethic.
• Impeccable patient care.
• Positive attitude.
• Dependability.
• Ability to stay focused under pressure.
• Ability to multi-task.
• Ability to work in a small group and independently.
• Strong organizational and time-management skills.
• Technological proficiency in utilizing both an EMR and Practice Management application.
• Knowledge of medical terminology.

A successful candidate for this posting must possess the skills mentioned above and the required proficient background for this position. ABOUT US:

• Pioneer Health, is owned and operated by local healthcare professionals with ties to the community that provides managed services for Urgent Care Specialists, PC, which is a full-service private Urgent Care group practice with an on-site lab and digital x-ray. The aim is to provide patients with prompt, professional, and personalized care close to home.
• Our mission is to offer the community easy access to high-quality, evidence-based medical care provided by medical practitioners with specialized training in emergency medicine and substantial prior ER experience.
• The Urgent Care Centers are open 355 days per year, 7 days per week, to serve our community better, and offer extended evening hours. While walk-ins are accepted, visit reservations are encourage to wait comfortably elsewhere until the estimated visit time. The practice accepts most insurance plans with no referrals necessary.

BENEFITS:

We offer a competitive wage and benefits that include Medical, Dental, paid Group Life & Disability Insurance, 401K contributions with profit sharing, paid earned time off, paid sick time, and flexible spending & dependent care accounts.

Disclaimer: The duties and responsibilities, qualifications, physical conditions, and other statements contained herein represent the current general nature of the job described and are subject to change at any time, with or without notice. The job description does not limit the assignments that may be given to an employee on the job, and employees are expected to perform any duties assigned by their supervisor willingly and without reservation.