Description

The role of a Sales Coordinator is truly the Backbone of the Sales Team and is the link between the Sales Office and the Operations Teams. The Sales Coordinator position is very self-motivated as it requires the team member to Take Initiative to ensure that all BEOs are correct, Communicate any Follow up information to the Sales Team and Guest, Selling and Booking smaller Market-segment Events, Building Relationships with Community Partners, Building Relationships with Guests within the Venue, and ensuring that events and catering orders are executed correctly.

Requirements

SALES COORDINATION PERFORMANCE

• Obtaining BEO Details within Appropriate Time Frame
• Ensure that BEOs are detailed by their deadline
• BEO Details with Correct Execution Information
• Ensure BEOs make sense operationally
• Apply room capacities, floor plans, etc.
• BEO Details with Correct Financial Information
• Apply room minimums, financial charges, etc.
• Maintain Direct Billing clients, and ensure timely payment
• Event Execution
• Serves as the main point of contact on designated high volume days
• Manages assigned events on all aspects including event set up, lead the event huddle, greet the guest, and run point on execution
• Ability to run and execute multiple events at the same time
• Has the ability to assist in any capacity with event and catering execution
• Ensure all guest concerns are fully addressed
• Execution of Event and Catering SOPs
• Ensure that all events are greeted by a member of the sales team
• Actively spot check FOH and BOH execution
• Check room set ups, food presentation, service timing
• Follow up with team members as necessary
• Balancing Event Financials
• Ensure all event financials are correctly balanced daily/weekly
• Review/balance Amount Due report weekly
• Review Tentative report for location

KNOWLEDGE

• Exhibits Knowledge of Event Packages and Catering Options
• Ensure that explanations and descriptions are accurate
• Understand the various packages and options
• Exhibits Knowledge of Venue Capacities and Space
• Knowledge on utilizing Space
• Exhibits Knowledge of Sales and Reporting
• Understand the Reports from DOS

TIME MANAGEMENT

• Ability to work Effectively and Manage Time
• Ability to work in a high-volume venue
• Ability to communicate to team members in a timely fashion
• Ability to communicate to guests in a timely fashion

GUEST RELATIONS

• Guest Engagement Before, during, and after the Booking Process
• Have positive engagements with your guests
• Maintain a guest-centered focus
• Positively interact with guests to retain loyalty
• Communicate with DOS regarding VIP Guests as necessary

TEAMWORK

• Maintain positive interactions with sales team members and other departments
• Exhibit team player attitude
• Willingness to assist when necessary
• Communicates effectively with other team members
• Participates in weekly sales team meetings
• Relationship with Venue Leaders
• Work seamlessly with FOH and BOH Teams
• Tools
• Effectively and consistently using the provided tools to perform their responsibilities

IMAGE

• Follows the image grooming guidelines that are outlined in the SOP Manual
• Follows the image attire guidelines that are outlined in the SOP Manual