Regional Production Services Manager

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Regional Production Services Manager will assist Pinnacle Live's venue operations teams with the pre-planning, logistics, resource allocation, accounting, and onsite management of large-scale productions. As a member of Pinnacle Live's Production Services department, the Regional Production Services Manager may also be tasked with filling show operator positions.

Essential Functions:

• Collaborate with Venue Sales, Venue Operations, Rigging Services, and Power Services to plan and execute high-level production in accordance with Pinnacle Live's production standards.
• Serve as the remote point of contact for project planning and on-site point of contact for production site visits and event execution as requested by venue staff.
• Identify and train Event Services Technicians and Senior Event Services Technicians so that they may serve as competent show operators on production-level events.
• Identify and maintain relationships with labor brokers and subrental vendors to maintain Pinnacle Live's access to partners that can assist with production-level event execution.
• Create detailed production schedules and define cadence of deliverables for each project as requested by Venue Operations.
• Assist Venue Operations in obtaining quotes from qualified sub-rental vendors, as necessary.
• Prepare and implement project budgets including pre-event estimates and post-event actuals.
• Create and edit orders for internal charges related to Production Services resources.
• Function as production subject matter expert, consult venues to choose appropriate equipment and staffing levels with a focus on utilizing in-house resources when possible.
• Translate client requests into holistic production visions and identify opportunities to capture additional revenue in the sales process.
• Generate CAD files as needed for projects to demonstrate the accurate scale of production elements including, but not limited to, staging, lighting, projection, audio, and cable pathing.
• Calculate power consumption of production components to ensure adequate power, coordinating with the Power Services department as necessary to engage additional resources.
• Assist with Rigging Services requests on production-level events.
• Manage in-house, third-party, and/or union laborers to set, operate, and strike large productions.
• Perform other related duties as assigned.

Education & Experience:

• Bachelor's degree in related field or industry experience equivalency.
• Three (3) years' project management experience.
• Ability to interpret floor plans and three-dimensional drawings.
• Vectorworks proficiency preferred.

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must.
• Excellent understanding of signal flow and technical troubleshooting skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.
• Strong understanding of basic electrical theory and principles.
• Strong understanding of basic rigging standards and practices
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate when appropriate.
• Demonstrated proficiency with Microsoft Office Suite.
• Ability to execute productions that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations.
• Demonstrated proficiency with CAD software (Vector works, Vivien, AutoCAD, etc.)
• Demonstrated proficiency with industry standard project management software (Monday.com, Asana, etc.)

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.