WELCOME TO PINNACLE INC!

OVERVIEW:

Pinnacle, Inc. is a Metro-Detroit based sales agency that is privileged to be the exclusive distributor of Arthrex medical products throughout Southeast Michigan. We are committed to “helping surgeons treat their patients better” by focusing on surgeon education, both at our state-of-the-art training laboratory as well as in the Operating Room at some of the best health care systems and surgery centers in the state.

As the Clinical Specialist for Pinnacle Inc., you’ll collaborate with the Medical Education Manager and Team to develop exceptional educational curriculums and execute regular educational trainings to continue to build the skills of top sales representatives. Your goal will be to help sales representatives grow in their career by instilling the knowledge, skills, and confidence they need to go from an associate level representative to a specialist level, to the highest level of achievement, the consultant level. Your success in helping Pinnacle build a team of top technology consultants will help expand our surgeon’s knowledge base and skills, ultimately helping thousands of patients lead better lives.

WHAT WE OFFER:

At Pinnacle Inc., we know how hard our employees work to help make us successful, which is why we believe in returning the favor tenfold. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we try and go above and beyond by offering you a variety of perks including:

• Company Culture: Hard-working, positive, friendly, supportive, progressive, innovative, inclusive, fast-paced, and challenging.
• Health: 100% company paid Short-Term & Long-Term disability and $100,000 Life Insurance Policy.
• Wellness: Stay in shape with our discounted membership through Lifetime Fitness.

• Learn & Grow: Elevate your game and continue developing your skills with our incredible training and development program.
• Food & Drink: Never go hungry or thirsty with our well stocked refrigerators and snacks. Occasional FREE lunch provided.
• R & R: Take time to relax and refresh with our generous paid vacation, sick time, and bereavement leave.
• Celebrations: Enjoy some extra time away with our 6 paid Holidays (with flexibility on those Holidays).
• Travel: Save hundreds of dollars on gas money with our $500 car allowance.

DAY 1 IN THIS ROLE, YOU WILL BE EXPECTED TO HAVE:

Subject matter expertise in the orthopedic medicine specialty – You must be familiar with human anatomy, be comfortable and know your way around an Operating Room, have knowledge of orthopedic surgical concepts and procedures, and have knowledge of various orthopedic medical conditions that require surgery.

Curriculum Design and Adult Learning Principles – Your main focus will be creating educational programming for sales representatives, so it is pertinent that you are familiar and have had success with designing educational curriculums as well as teaching those curriculums to adult learners.

A MAJORITY OF YOUR TIME WILL BE SPENT:

• Constantly developing and advancing your knowledge and understanding of current and classic concepts in orthopedics, the Arthrex product line, and clinical procedures supported by Arthrex products.*
• Articulating and demonstrating orthopedic surgical concepts and procedures to Pinnacle employees, business partner representatives, and healthcare professional customers.*
• Teaching sales representatives general orthopedic and medical condition topics including current and classic concepts of patho-anatomy, biomechanics, and pathology classifications related to Arthrex products and procedures.*
• Contributing your knowledge and experience to help build a state-of-the-art educational training program for our employees and customers.*
• Partnering with the Laboratory Support Specialist and other Medical Education team members to organize and execute surgical skills workshops and single day labs.*
• Meeting quarterly objectives/goals.*

ADDITIONAL FUNCTIONAL RESPONSIBILITIES WILL INCLUDE:

• Observing and assessing sales representatives in the Operating Room during case coverage to ensure knowledge and skills are up to date when working with our surgeons.*
• Working with the Medical Education Team to onboard new sales representatives, creating a curriculum specific to their specialty and needs.*
• Ensuring new sales representatives meet their first year quarterly goals, as well as pass their tests to become commissionable employees after attending Initial Onsite Training at Arthrex Headquarters.*
• Working closely with the Operations team to ensure compliance with Arthrex policies as well as all federal, state, and local laws regarding the sale of medical devices.*
• Completing assigned Arthrex Global University modules on or before their due date.*

PERSONAL RESPONSIBILITIES WILL INCLUDE:

• Ability to obtain and maintain hospital credentialing.*
• Meeting deadlines, prioritizing company assignments and maintaining professional composure under pressure and dynamic conditions.*
• Adjusting to new situations encountered on a daily basis and has the ability to learn new duties quickly.*
• Allowing for personal development and growth in skills by accepting regular feedback, training, and mentoring from managers and peers.*
• Proactively communicating with team members and leadership.*
• Reporting any malfunctions or equipment problems to management.*
• Maintaining a clean, orderly and safe work area at all times.*
• Adhering to all company policies, OSHA, and State procedures, standards, and guidelines.*
• Upholding the company’s core values and maintaining company culture.*

Incidental Duties: The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned, as required, by management.

ROLE COMPETENCIES INCLUDE:

Language and Communication Ability

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization and sustain lengthy conversations and adjust conversation style to accommodate diverse audiences. Ability to read, analyze, and interpret common scientific and technical journals. Ability to respond to common inquiries or complaints from employees.

Math Ability

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to analyze complex data sets and tell a story from the information.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Knowledge, Skills, and Other Abilities:

• Growth mindset
• Proficient in Adult Learning Principles
• Ability to educate a variety of different personalities
• Reliable
• Positive attitude
• Honest
• Organized
• Ethical
• High emotional intelligence
• Planning skills
• Great follow through
• Professional
• Time management skills
• Communication skills, both verbal and written
• Team player and teamwork focus
• Confidential
• Respectful
• Assertive
• Trustworthy
• Detail-Oriented
• Ability to hold others accountable
• Ability to thrive in a dynamic, fast-paced work environment
• Able to build relationships
• Active listener
• Ability to work occasional evenings or weekend days (generally fewer than 5 weekends per year)

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree in one of the bio-medical sciences or related field; Graduate Degree is a plus.
• 5 years of experience in orthopedic surgery, musculoskeletal medicine, or the orthopedic industry; or equivalent combination of education and experience.
• Experience as a physician assistant, nurse practitioner, nurse, athletic trainer, physical/occupational therapist, or surgical technologist is required.
• Basic knowledge of Microsoft Office Suite and common internet browsers. Must be familiar with LMS platforms.
• Demonstrated success in educating individuals and groups on orthopedic surgical concepts and procedures using a variety of different instruments and products, specifically Arthrex products is a plus.
• Ability to travel to training courses when necessary.

CORE VALUES:

We hold ourselves to a high standard and expect the same from our Team.

• Integrity - We value honesty. We do the right thing regardless of the perceived consequence or outcome.
• Professionalism - We always portray a positive image of our company. We demonstrate a high level of expertise, commitment, reliability, and respect.
• Communication - We are accountable for our words, actions, and responses. We encourage the exchange of ideas in a collaborative environment.
• Results - We strive for consistent, measurable growth. We take ownership in achieving our goals through preparation, performance, and teamwork.