Responsible for performance of scheduling duties for an assigned group of clients and caregivers. Maintains the ongoing scheduling of client visits for all assigned caregivers. Frequently communicates with clients, their families, case managers and Pinnacle In-Home Care staff members to ensure continuity and coordination of client care services. Provides rotating on call scheduling service.

Physical Requirements

• Prolonged periods of sitting at a desk and working at a computer.
• Must be able to lift 15 pounds at times.

Responsibilities

• Schedules and coordinates caregiver/client visits
• Verifies all authorizations prior to scheduling
• Regular communication with independent contractors, clients, and their families
• Communicates client schedules to field staff and job duties for assigned visits
• Documents all actions appropriately in the scheduling system
• Process, document, and handle complaints
• Keep office in order
• Check email daily
• Assists office staff with tasks as delegated
• Participates in weekly staff meetings

Skills

• Working knowledge of office equipment
• Excellent organizational and time management skills
• Excellent written and verbal communication skills
• Thorough understanding of office management procedures
• Proficiency in Outlook, Word, and Excel

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Scheduling: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Relocate:

• Fort Smith, AR: Relocate before starting work (Required)

Work Location: In person