** Medical Records Clerk - Home Care - Oldsmar, FL**

**Job Category****:** Operations **Requisition Number****:** MEDIC003538 Showing 1 location **Job Details**

**Description**

Our Mission at Pinnacle Home Care is Changing lives through the art of the experience.

Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by a home health professional who are passionate about delivering exceptional, quality care to the communities that we serve.

We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.

Award winning Top places to work 2020 Healthcare workplace Innovator Top 100 Agency HomeCare Elite

Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.

Competitive salary and benefits, 6 paid holidays, 401k with generous company match

Growth opportunities

Comprehensive and ongoing training, work/Life balance, more family time, fun and relaxation

**Job Title/Position:** Medical Records Specialist

**Reports To:** Director of Revenue Cycle

**JOB DESCRIPTION SUMARY**

The Medical Records Specialist is responsible for the handling of medical record orders, sending and receiving incoming electronic faxes, scanning documents, and uploading files into the electronic medical records system, KanTime.

**ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES**

1. Process unsigned orders and 485s

2. Index signed orders and 485s which includes verifying Physicians signature and date stamp on documents. All documents should be scanned, attached and indexed within 24 hours of receipt.

3. Follow up on outstanding orders daily which includes prioritizing by oldest aging order.

4. Start the escalation process for all orders aging >14 days

5. Manage orders via the physician portal

6. Manage received faxes and re-route to the appropriate teams as necessary.

7. Follow up on failed faxes including but not limited to: calling the physician office to request updated contact details.

8. Maintain accurate data in physicians profile

9. Verify Physicians are PECOS enrolled prior to adding them into the electronic medical record.

10. Utilize appropriate systems to contact physician offices for follow up.

11. Communicates professionally with all departments to resolve outstanding orders

12. Provide reports weekly to be reviewed in Revenue Cycle Committee meetings.

13. Process medical records request timely and in accordance with Pinnacle Home Care Procedures.

14. Meet productivity goals as assigned by the Director of Revenue Cycle.

15. Responds to all inquiries with a resolution to concerns and or discrepancies in a timely manner.

16. Assists in the training of all new medical records team members.

17. Complies with HIPAA regulations on all accounts.

18. Follows Pinnacle Home Cares Attendance Policy.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

**SKILLS REQUIRED**

1. Minimum 6 months of medical records experience in a clinic, hospital or home health setting.

2. Must have previous experience working with an EMR system; and the details necessary to keep the data valid and updated.

3. Must possess a high school diploma or equivalent.

4. Advanced typing, computer skills and possess the ability to multi task across multiple platforms while keeping the integrity of the data.

5. Excel experience to include basic data presentation and pivot tables

6. Ability to remain productive when faced with high workloads and deadlines.

7. Able to follow detailed directions and respectfully request clarification when needed.

8. Identifying needs and opportunities and present them to the supervisor with recommended solutions.

9. Working independently with minimal supervision.

10. Preparing and analyzing appropriate reports and other business correspondence.

11. Maintaining a positive outlook at all times.

12. Communicating in a clear, precise, and hospitable manner while fostering healthy two - way communication

13. Addressing customer concerns in a courteous and timely manner.

14. Strong organizational and time management skills

15. Use of relevant computer systems and a desire to learn and grow with system changes.

**Skills**

**Education**

**Experience**