Job Title/Position: Clinical Assistant 

Reports To: Clinical Manager / Clinical Supervisor 

JOB DESCRIPTION SUMMARY 

The primary role of a Pinnacle Home Care Clinical Assistant is to ensure the morale, passion for clinical excellence, focus & performance of their clinicians. As a Pinnacle leader, it is expected that this will be accomplished by a laser focus to teach, develop, motivate, and MAKE THEIR TEAMS BETTER every day. This focus will ensure our leaders ability to always answer the question, “Who Have I Made Better Today”. Additionally, the Clinical Assistant is responsible for ensuring that patient care is coordinated and managed appropriately. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES 

1. Schedules patients for entirety of visit plans at the beginning of each episode with consistent clinician ensuring continuity of care.

1. Prepares and manages daily and weekend open schedules to ensure adequate clinician efficiency and patient visit plan completion by using the Clinician Utilization Report. 

1. Ensures submission of weekly availability by PRN staff and contractors. 

1. Identifies staffing trends and areas of opportunities that are in alignment with the utilization goals for RN/LPN & PT/PTA ratios. Works collaboratively with Capacity Management Training Specialist, and office staff to ensure appropriate staffing levels. 

1. Communicates and collaborates with afterhours teams for pending staffing needs. 

1. Complies with the Pending SOC standard operating procedures to process incoming referrals timely and accurately.

1. Continually strives to reach 24-hour admission from time of receipt of referral with each patient. 

1. Identifies and resolves challenges that may contribute to patient’s non-admission to agency. Pinnacle believes that each patient that is referred to service should be educated to benefit of home health services, out-of-pocket costs if applicable, and other influences that may drive a patient’s refusal of care. Our patients deserve the opportunity to be provided with necessary service by allowing the opportunity to make educated decisions. 

1. Reviews all Admission consents for accuracy and tracks completion. 

1. Promotes the use of patient portal, physician portal and Synzi. 

1. Promotes and supports LIVE QA process and compliance with clinicians.