JOB TITLE: HARP Care Coordinator

PROGRAM: Care Coordination

STATUS: Full Time (35 hours per week), Hybrid Position

FLSA DESIGNATION: Non-exempt

REPORTS TO: Supervisor-Care Coordination Services

DEGREE: Bachelor’s in Social Work (or related field) required

SALARY: $23.43/Hourly Rate

EXPERIENCE: Minimum of 2 years’ experience with SPMI or mentally disabled population

** Includes On-Call Responsibilities**

POSITION OVERVIEW:

The HARP Care Coordinator is responsible for supporting the Care Coordination team in all aspects of program facilitation in addition to demonstrating knowledge of the mission and

services of Pinnacle Community Services, (PCS).

BENEFITS:

• Hybrid work model available
• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1st day of month after 30 days of work service)
• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment
• Flexible Spending accounts for both health and dependent care
• Employee Assistance Program available
• Employer paid short- and long-term disability insurance available
• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1st day of month after 30 days of work service)
• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan
• Mileage Reimbursement
• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO)
• Employee receives yearly - 1 floating holiday and 12 recognized Agency holidays
• Wage/Longevity Bonuses available
• Attendance Bonus available bi-annually
• Bereavement Leave – 4 work days of leave with pay available
• Staff Recognition/Staff Appreciation events
• Team Building and In-House training available offering learning and educational opportunities

QUALIFICATIONS/EXPERIENCE:

• Bachelor’s Social Work (or related field) required
• Two years specialized training and experience with SPMI or mentally disabled population
• Experience with linkage and coordination of community and emergency services
• Experience in substance abuse treatment valued
• Valid NYS Driver License and use of personal vehicle during work hours
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases. Understanding of the use of email in the workplace

JOB RESPONSIBILITIES:

• Provides direct care coordination contacts to a minimum of 30 HARP eligible and/or enrolled consumers
• Maintains consistent and on-going contact with consumers and families while fulfilling unit of service expectations and working on their treatment plan goals with clients
• Conducts initial intake interview and needs assessment to determine treatment goals for Care Coordination Services
• Prepares professionally accurate and updated case documentation in accordance with regulatory, Agency, Department of Health (DOH) and Health Home requirements
• Prepares statistical and administrative reports on a timely basis
• Provides regular, supportive client contact; emotional support; daily living counseling; legal advocacy; financial counseling; representation regarding rights and entitlements; education medical check-ups and prevention practices
• Assist the Care Program with obtaining and maintaining required outcomes
• Facilitates linkage to appropriate services; coordination of hospitalization admission and discharge; mental health education to clients, families, and community
• Assures client linkages to services for 24-hour coverage
• Establishes working relationships with referral sources and other related service agencies
• Reviews current practices to advocate for change when needed, particularly those needed by families and minority populations
• Teams with billing staff to ensure client active Medicaid status and accurate, complete client billing
• Meets with Program Supervisor on a regular, planned basis

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Job performed primarily in community (home, public place, etc.)
• Office work in lighted modern office facility
• Daily local travel
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• Regular PC/computer work

AGENCY EXPECTATIONS:

• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.