5 Central Florida PBX Field Service Technician Jobs in Orlando, FL
SORT BY
P
M
C
P
E
Central Florida PBX Field Service Technician
$50k-65k (estimate)
Full Time | Business Services
1 Month Ago
Pinnacle Communications is Hiring a Central Florida PBX Field Service Technician Near Orlando, FL
Department: Service – PBX/Voice
Location: Central Florida (Orlando)
Job Title: Field Service/Support Technician
Type of Position: Full-time 5 days / 40 hours per week, OT
With the ability to be on the After Hours On-Call Rotation Schedule
General Job Description:
This position requires an organized individual with a positive attitude, capable of in-depth troubleshooting and customer support. Motivated tech with the ability to work with others and minimal supervision.
Daily duties will include working PBX / VM / CAS Systems / inside and outside cable plant / Moves add and Changes. Service tickets while maintaining documentation and customer satisfaction.
Excellent customer service and communication skills (written and verbal) are critical.
Requirements of the position include, but are not limited to, the following:
Must have a reliable vehicle and clean driving record
- Work with Dispatch and prioritize daily service route or remote work.
- The ability to travel around the state – Some extended and overnight travels/installs
- Knowledge of PBX Equipment including Mitel, Avaya, Hitachi, NEC, or Nortel Systems- Both IP and Legacy products
- Knowledge of Serial communications, interfaces, modems.
- Knowledge of voicemail systems including, Mitel, Innovations, Internal and external
- Any Factory Certifications for our product lines are highly desirable
- Hospitality Telecommunications experience a plus
- Working with Non-Technical Hotel Staff on technical equipment
- Reviewing and maintaining current customer documentation
- Assisting other service groups (Hosted, HSIA, DVR, DTV) as needed
- Escalating and following up on tickets with outside companies (Carriers/Vendors, etc.).
- Creating and maintaining internal help docs on equipment serviced
- Ensuring Pinnacle customers are receiving professional and courteous service
Work Experience Requirements:
- 2-3 years working experience on All Levels of PBX / VM / CAS Systems Including Installations / Field Service and Remote Support
Compensation Plan: Paid vacation. Health, Dental, Vison, Company matching 401K, Mileage and Cell Phone
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$50k-65k (estimate)
POST DATE
04/05/2024
EXPIRATION DATE
06/03/2024
WEBSITE
pinnacleco.com
HEADQUARTERS
BALTIMORE, MD
SIZE
100 - 200
FOUNDED
1997
TYPE
Private
CEO
TRACY HALDEMAN
REVENUE
$10M - $50M
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
