Diamond Dealer Services is currently seeking a Detail Shop Manager for one of our dealership locations in the Owings Mills, MD area!

As the Store Manager, you are responsible for leadership of all daily functions of a detail shop location and ensuring outstanding customer service, labor and quality. You will oversee all employees at the location on behalf of the company and report directly to the District Manager. These employees include: detailers and car washer attendants.

Major responsibilities of the position:

• Managing day to day operations and work flow within the shop
• Controlling and maintaining labor cost expenditures to maximize profitability
• Driving productivity while meeting quality expectations consistently
• Coaching and developing a team of detailers and car wash attendants
• Working with your team to complete details
• Building solid partnerships with our clients and guests
• Ensuring the highest level of customer satisfaction is delivered consistently
• Attending monthly management meetings to discuss workforce management and dealer client satisfaction

We we offer you:

• Great pay with monthly bonus earning
• Raise and promotion opportunities to driven and motivated candidates
• Benefits including: 401K, PTO, Medical, Dental and Vision, team member discounts, and tuition discounts.
• Paid 4-week Detail Training Program (lodging provided during training for team members residing over 50 miles away)

Minimum qualifications:

• Valid driver's license with clean driving record
• 2 years or more of management experience
• Demonstrated ability to effectively communicate on all levels
• Must be available to work on weekends, holidays as required by season and role

Company Description

Diamond Dealer Services is Maryland’s fastest growing auto detailing company, and Pinnacle Automotive is the national leader in automotive hospitality. Together we serve over 150 new car dealerships by providing the needed staffing and site management to ensure operational efficiency and customer satisfaction within the sales and service departments.

We are a rapidly growing, innovative company offering our team members significant opportunities for personal growth and career advancement. We value team members who can see the bigger picture, and who exercise the initiative that will take us to the next level in creating the best customer experience to our guests.

Additional Information

Diamond Dealer Services and Pinnacle Automotive provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or orientation. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.