Job Type Full-time Description

SUMMARY :

The job description for a patient access representative will include communicating well with members of the public and accurately recording data.

Responsible for providing quality and efficient customer service to our patients.

POSITION REQUIREMENTS :

Check-in

• Greet patients and their caregivers on arrival
• Collect accurate information such as patient demographics and insurance information
• Relay information to relevant staff members
• Collect copays and balances as required or instructed
• Assist patients with questions, concerns, and issues
• Give out appropriate paperwork including but not limited to face sheet, MIPS, and PHI
• Other duties as assigned by manager, leads, or other superiors to limit downtime

End of Day

• Balance daily transactions
• Add up all receipts and balance with monies received for the day
• Write deposit for monies collected
• Print out daily transactions and reports

Requirements

PREFERRED QUALIFICATIONS :

• Experience in a clerical position preferred
• High school diploma or equivalent
• Knowledge of medical terminology and insurance plans is beneficial
• Proficiency in Microsoft Office and data entry systems
• Knowledge and understanding of billing and payment procedures, rules & regulations of contractual and non-contractual insurance carriers
• Ability and understanding of how to use ICD-10, HCPCS, and CPT coding books and or applications
• Ability to multitask and maintain strong attention to detail
• Ability to speak clearly and concisely with pleasant attitude, and present a neat appearance

PERSONAL CHARACTERISTICS :

• Compassionate and patient
• Professional demeanor
• Excellent communication and interpersonal skills
• Strong administrative and organizational skills
• Listens well and devotes full attention to patients and medical professionals
• Maintain confidentiality

Last updated : 2024-04-26