Description

SUMMARY: 

The CNAs (Certified Nursing Assistants) are health professionals who work interdependently with other healthcare professionals under the guidance and supervision of an LPN (Licensed Practical Nurse) or an RN (Registered Nurse) to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the CNA is to assist the clinical employees to optimize outcomes and improve the quality of life for patients through efficient, cost effective care.

POSITION REQUIREMENTS:

People:

1. Patient Satisfaction/Responding to Patients:

Appropriately schedules time off/Limit unscheduled absences

Respond to telephone inquiries relating to department services. 

Return patient calls promptly.

Provide clean and comfortable environment for patients.

Perform all duties in a timely and efficient manner.

 Service: 

Prepare patients for examinations

Greet and arrive the patient

Follow patient verification protocol

Provide high level of customer service

Accurately obtain vitals including blood pressure, pulse, respirations, and temperature

Accurately obtain patient height, weight, medication list, and allergies

Assist with chart prep

*Duties can vary by department and validation of competencies by a Registered Nurse or Licensed Practical Nurse prior to delegation of the tasks is required.

 Quality:

1. Maintain rooms, equipment and supplies:

Clean rooms and change linens per clinic policy.

Empty exam rooms of instruments that need to be cleaned secure nurse’s station cabinets nightly.

Dispose of all biohazard material per clinic policy

Sterilize and clean equipment and supplies per established protocols

*The ability to sterilize requires appropriate training and sign off by a Registered Nurse or Licensed Practical Nurse

Ensure maintenance of equipment is maintained.

Clean exam room and nurses station counters and chairs per clinic policy

1. Safety: Ensure Patient & Staff Safety:

Follow OSHA guidelines

Follow universal precautions when caring for patients; Use PPE as directed

Follow all PSC policies when caring for patients

Provide wheelchairs and assist patients with ambulation as needed.

Ask for assistance when needed for lifting or transfer patients

Finance:

1. Proactively Assist in Fiscal Management of Clinic Resources:

Assist with maintaining established par levels on regularly used supplies.

Avoid the need to over-night items or pay increased shipping fees for “rush orders.” 

Notify manager or discuss with peers blocks of time when there are no appointments to maximize down time completing tasks that are difficult to due during a busy clinic.

Growth:

1. Work Collaboratively to Promote Clinic Patient Volume

Assist MD’s, department manager and marketing director with department needed

Look for ways to expand the clinic services and patients. Discuss with department manager as needed.

Other duties as assigned. 

This document is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Refer to the department policy and procedure manual for procedure specific personal protective equipment requirements.

PM22

Requirements

PREFERRED QUALIFICATIONS:

Current CNA Certification with no restrictions

Current BLS Certification

Knowledge of infection control and basic health and safety precautions applicable for work in a clinic setting

Use and apply medical terminology appropriately

Thorough knowledge of general clinical principles, methodology and measures for outcomes

Administrative skills necessary to effectively manage office practice

Requires ability to stand for up to eight hours a day, bend, reach, squat, kneel, move, and lift patients and/or equipment up to 50 lbs.

PERSONAL CHARACTERISTICS:

High energy level

Strong interpersonal skills; tactful

Ability to relate sensitively to patients needs

Excellent telephone skills and etiquette

Maintains confidentiality

Uses discretion and sound judgment

Ability to establish credibility with physicians, staff, and patients

Ability to multi-task; resourceful and well organized; takes initiative

Always mindful of quality improvement and cost efficient care

Team player

Ability to maintain positive attitude

Well-groomed

ORGANIZATIONAL RELATIONSHIPS:

Accountable to the Clinical Department Manager