POSITION:

Under the supervision of the Administrator, the Receptionist performs clerical functions in an efficient manner in accordance with established procedures and professional office practices. As receptionist you are delegated responsibility and accountability for carrying out your assigned duties.

QUALIFICATIONS/REQUIREMENTS:

• High School graduate or equivalent
• Experience in general office work is preferred

ESSENTIAL JOB FUNCTIONS:

• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the facility
• Follow reception schedule/instructions as directed and as outlined in the established policies and procedures of the facility
• Greet visitors cheerfully, answer questions and provide guided tours of the facility as necessary. Give directions/information to visitors, guests, residents, sales representatives, etc.
• Operate telephone system as required. Answer phones, determine nature of the call and direct the caller to appropriate individual or department
• Receive inquiries and release information in accordance with established procedures
• Maintain a current file/listing of residents by name and room number and emergency phone numbers, telephone numbers of on-call personnel, key personnel, etc.
• Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Report suspicious persons/information to supervisor immediately
• Assist with administrative duties as directed (includes typing, filing, posting accounts)
• Receive, sort and distribute mail as directed
• Operate computer, copier, fax machine and other office machines as instructed. Follow all established safety procedures and precautions when operating office equipment
• Follow established ergonomics policies and procedures governing lifting techniques, repetitive tasks, and the use of safety equipment and supplies to prevent work-related injuries and illnesses
• Report any unsafe/hazardous conditions to your supervisor immediately
• Maintain work areas in a neat and clean condition
• Order supplies as directed and insure that deliveries are complete according to order
• Assist department heads with administrative matters as asked