The Student Services Specialist 1 provides a full range of student services support, including assisting students in navigating college systems, data entry and student records management, and registration and eligibility. Facilitates new student testing and maintains and updates student academic records. Administers assessments and progress testing and guides students through the enrollment process. Works with Division Teams to advise students in multiple areas of College programs and processes.

About Adult Education:

For more than 50 years, Pima’s Adult Basic Education Division has served adult learners in Pima County with Adult Basic Education, Adult Secondary Education, English to Speakers of Other Languages (ESOL), Refugee Education, Rights and Responsibilities of Citizenship, Student Engagement, IBEST and Transition programming and services. Each year, thousands of adults are served at college campuses, in community locations, virtually/online, at the Pima County Jail, and primarily at three large learning centers.

ABECC and Pima Community College are committed to ensuring diversity, equity, and inclusion at all levels and in all programs and services. Pima’s Diversity Plan guides the ongoing work of Adult Basic Education where we aim to ensure that individuals of all races, ethnicities, gender identities, abilities, religious beliefs, and sexual orientations feel a sense of belonging and the ability to thrive. ABECC is proactive in seeking opportunities for employees to learn about and improve DEI for our students, staff, instructors, and community.

The work schedule for this position is flexible and will include working evenings.

Duties and Responsibilities:

• Provides advanced office support to administration and management. Assists Directors and AVC with data-related reports of a confidential nature, as needed
• Facilitates students with admissions, course registration, and assessment and testing processes. Assists students with verification, residency, and transcript submission
• Proctors tests for Adult Education students
• Collects, enters, compiles, and maintains accurate and complete confidential student, division, and college data across multiple database systems and spreadsheets. Ensures data is collected and stored in alignment with local, state, and federal regulations, policies, and guidance to maintain compliance with FERPA, WIOA, State, College, and grant compliance
• Monitors and answers student inquiries using online services, email, and phone. Implements department operational procedures, forms, and processes in coordination with the District Office specifications and other campus departments
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements:

• High School diploma or General Equivalency Degree (GED) and
• Two years of office experience, including experience using computers and other business equipment

OR

• Candidates who possess a similar combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above are encouraged to apply and should describe in detail the work experience and education regarded as establishing the equivalency

Preferred:

• Bilingual in English and Spanish

The ideal candidate will have the following knowledge, skills, and abilities:

• Organizing work and balancing multiple priorities
• Critical thinking and problem solving to verify and analyze collected data Using computers and software application programs
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc
• Knowledge of and experience.
• General record keeping principles; Basic database entry principles. Maintaining confidential records
• Establishing and maintaining cooperative working relationships within a diverse, multicultural, and student-friendly environment
• Customer service principles
• Demonstrate curiosity and humility in seeking to understand and empathize with diverse populations in an effort to provide services that foster diversity, equity, and inclusion
• Basic math principles as applied in spreadsheets for data collection Spelling and grammar principles
• Preparing a variety of reports

Physical Requirements:

Positions in this class typically require: talking, hearing, seeing, repetitive motions and fine finger movements – using the fingers to manipulate/handle objects such as typing, sorting papers, activating buttons, sorting/separating small parts.

Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.